Rebecca Harris
Drouin
Summary
Professional cleaner with strong focus on maintaining high standards and delivering consistent results. Known for effective team collaboration and adaptability to changing needs. Skilled in sanitizing, organizing, and using cleaning equipment. Reliable, hardworking, and always ready to meet demands of job.
Overview
20
20
years of professional experience
Work History
Independent Support Worker
Mable
03.2019 - Current
- Managed a portfolio of clients, providing personalized services to support daily living, including cleaning, housekeeping, laundry, and personal care
- Assisted clients with daily tasks and personal hygiene to enhance independence and well-being
- Facilitated community engagement by helping clients participate in social activities and maintain connections outside the home
Housekeeping
Raheen House
03.2016 - 02.2019
- Thoroughly cleaned and sanitized client’s rooms, bathrooms, and common areas according to Raheen standards, ensuring all items were properly arranged and replaced as needed (e.g., toiletries, amenities)
- Dusting, vacuuming, mopping, and polishing furniture and floors to ensure cleanliness
- Replaced and sanitized linens, towels, and bedding
- Managed laundry operations, including washing, drying, folding, and ironing linens and guest clothing
- Managed inventory of housekeeping supplies, ensuring adequate stock levels were maintained
- Followed safety protocols in handling cleaning products and equipment, ensuring compliance with health and safety regulations
- Properly disposed of hazardous waste and maintained a safe working environment
- Worked closely with other housekeeping staff to ensure efficient operations and meet team goals
- Assisted with seasonal cleaning projects, such as reorganizing storage areas
Housekeeping Supervisor
Millbrook Resort
10.2014 - 02.2016
- Assist the executive housekeeper to ensure that the entire housekeeping department is adequately staffed, appropriately trained, and runs smoothly and efficiently at all times
- Room checking to ensure that all rooms are thoroughly checked to the required standard prior to arrivals
- Ordering required materials within the budget to effectively service Millbrook’s entire accommodation operation, and ensure that adequate levels of stock are maintained at all times
- In the absence of the Executive Housekeeper, write rosters and call in staff as necessary
- Provide one to one training
- Attend in person and actively participate in head of department meetings on a weekly basis
Housekeeping
Qualia Great Barrier Reef
06.2009 - 10.2014
- Clean and sanitize bathrooms, including tubs, showers, toilets, and sinks
- Thoroughly clean guest rooms, including dusting, vacuuming, polishing furniture, and changing linens
- Replenish guest supplies such as toiletries, towels, and linens to meet the luxury standards expected
- Pay attention to the smallest details, ensuring everything is perfectly in place (e.g., arranging pillows, smoothing bed linens, and folding towels)
- Adhere to the brand's standards of service and cleanliness, ensuring every guest experiences the highest level of comfort
- Maintain a calm, polite, and professional demeanor, providing excellent guest service when interacting with guests
- Working effectively with other housekeeping staff and departments to ensure a smooth operation
- Ensure that special requests, such as room setups or extra amenities, are managed with efficiency and attention to detail
Assistant Store Manager
Can-Ski Whistler Blackcomb
06.2008 - 05.2009
- Complete daily budget analysis on company computer program
- Utilized communication skills to successfully liaise with area manager, store manager and staff to achieve a comfortable work environment
- Identified and received issues and problems within the workplace, communicated to hierarchy as required by store procedures
- Inspect product placement on a daily basis to conform to company regulations
- Performed acting store manager duties to a high standard
Sales consultant/Hairdresser
Redken Hair
02.2005 - 05.2008
- Working as a sales consultant for Redken, I was the middle man between companies and clients
- Promoting products and services and building long-term relationships with the clients, also providing detailed information on all products I was selling
- Handle any enquiries produced by the client, if there was ever any issues I would provide the necessary feedback
Education
Certificate IV - Alcohol and Other Drugs
Open Colleges
01.2020
Diploma - Hairdressing, Hospitality
Australian College of Hair Design and Beauty
01.2006
Skills
- Outstanding interpersonal and leadership skills
- Excellent communication skills
- Strong attention to detail
- Housekeeping tasks
- Professional boundaries
- Health and safety awareness
- Conflict resolution
- Confidentiality and privacy
- Housekeeping and laundry
- Relationship building
- Transportation assistance
Personal Information
Date of Birth: 10/07/85
Timeline
Independent Support Worker
Mable
03.2019 - Current
Housekeeping
Raheen House
03.2016 - 02.2019
Housekeeping Supervisor
Millbrook Resort
10.2014 - 02.2016
Housekeeping
Qualia Great Barrier Reef
06.2009 - 10.2014
Assistant Store Manager
Can-Ski Whistler Blackcomb
06.2008 - 05.2009
Sales consultant/Hairdresser
Redken Hair
02.2005 - 05.2008
Diploma - Hairdressing, Hospitality
Australian College of Hair Design and Beauty
Certificate IV - Alcohol and Other Drugs
Open Colleges
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