REBECCA HOPE
Brisbane
Summary
I am a professional, confident, and valued employee who possesses detailed knowledge, understanding and experience in the delivery of professional administrative services. My exceptional interpersonal skills and the ability establish rapport quickly with people of different ages, genders, professions, and cultural backgrounds enable me to ensure that I create a memorable and positive experience for all stakeholders. On a day-to-day basis I exercise tact, respect and diplomacy by ensuring confidentiality and a high standard of professionalism.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Pumicestone Village Medical Centre
06.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
Senior Medical Receptionist
Burpengary East Skin Cancer Clinic
01.2024 - 06.2024
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Managed inquiries for cosmetic procedures and vasectomies, ensuring accurate information dissemination.
Assistant Manager
Caboolture Super Clinic
01.2019 - 01.2024
- Schedule patient appointments across a team of healthcare providers
- Supervise and lead a team of three receptionists, ensuring the team performs to a high standard through providing quality and care to our clients
- Coordinate and monitor staff workloads and delegate work appropriately
- Manage all incoming mail, email and faxes
- Process Medicare claims, invoices and payments
- Process medical record requests
- Process referrals to other providers
Administration Officer
Caboolture Hospital
01.2019
- Provided a high level of customer service by warmly greeting patients upon their arrival and completing check-in processes
- Performed general reception duties including answering incoming calls, create theatre and scope lists, filing and data entry
- Managed workload by prioritising tasks to ensure deadlines were met
- Utilised strong customer service and negotiating skills to build rapport with customers and staff and ensure the service met their needs
Night Fill
Coles
01.2011 - 01.2013
- As a Team Member, I played an important role in making the Coles experience more rewarding for customers and the local community
- Coles is a fast-paced, constantly changing business that focused my talents and challenged me to perform at my best
- Assist customers locate items when working during store hours
- Transport items from the store room to the sales floor for shelving
- Restock shelves with goods, placing earliest expiration dates in the front and placing new items in the back
- Organise shelves, removing all products that have been misplaced
- Further detailed employment history available upon request
- 2009-2011 Customer Service Officer – Sizzler
- 2006-2007 Administration Officer – Red Hot Parcel Taxis
- 2002-2003 – Hospitality Allrounder – Safeway Café
- 2000-2002 – Prospects – Care worker
Skills
- Maintain a high level of confidentiality and discretion
- Provision of quality, confidential and professional services
- Strong communication and interpersonal skills
- Emotional intelligence
- Ability to lead, mentor and motivate others in a team environment
- Excellent time management skills and ability to prioritise workloads
- Ability to acquire new skills and programs efficiently and effectively
- Ability to streamline processes and improve efficiency
- Reliable and flexible
- Ability to work autonomously
- Comfortable managing ambiguity
- Administrative support
- Office management
Timeline
Medical Receptionist
Pumicestone Village Medical Centre
06.2024 - Current
Senior Medical Receptionist
Burpengary East Skin Cancer Clinic
01.2024 - 06.2024
Assistant Manager
Caboolture Super Clinic
01.2019 - 01.2024
Administration Officer
Caboolture Hospital
01.2019
Night Fill
Coles
01.2011 - 01.2013
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