Rebecca Horswell
Howrah
Summary
Capable payroll administrator with experience handling a wide range of aspects in payroll processing, including employee salaries, taxes, deductions, over payments, under payments, back pay calculations and garnishees. Can confidently interpret comprehensive enterprise agreements applicable to payroll and efficiently apply them to the payroll processes.
Adept at reviewing, calculating and correcting leave entitlements and can offer 5+ years in a payroll administrator role.
Overview
23
23
years of professional experience
Work History
Payroll Administrator
Tassal
11.2018 - 04.2024
- Perform calculations in overtime, annual and sick leave hours to provide accurate data for payroll processing.
- Interpret and implement enterprise agreements.
- Upload time and attendance information into the system and make adjustments to create accurate calculations for payroll processing.
- Create and submit payroll reports.
- Maintain confidentiality of employee records and payroll information.
- Update employee files with new details such as changes in personal details or salary changes.
- Reconcile payroll discrepancies and respond to employee queries in a professional and timely manner.
- Develop and implement payroll procedures to streamline workflow.
- Process manual checks for employees in accordance with Tassal policies.
- Assist with the onboarding of new employees.
- Train and mentor new payroll staff to apply best practices and follow Tassal procedures.
- Coordinate with People & Culture to verify accuracy of employee information.
- Manage payroll data entry and processing for 300+ employees to comply with company guidelines.
Customer Service Specialist
NAB
04.2008 - 09.2018
- Responsibilities at NAB included telling and cash handling duties, the answering of complex customer enquiries, dispute resolution and customer complaints.
- Identifying potential risks and inputting risk management strategies was also an integral part of my role along with occupational health and safety and fraud prevention.
- Privacy and confidentiality and the code of conduct was consistently demonstrated.
Customer Service Specialist
Commonwealth Bank Of Australia, CBA
08.2001 - 03.2008
- Maintain customer satisfaction using proactive strategies focused on addressing customer needs and resolving concerns.
- Perform complex Needs Analysis' on customers to identify their banking needs and their overall financial goals and expectations.
- Ensure customer records are accurate and kept up to date.
- Demonstrate strict adherence to privacy and confidentiality regulations at all times
- Consistently observing and complying to all workplace health and safety.
Education
No Degree -
Elizabeth College
Hobart, TAS2008
High School Diploma -
Huonville High School
Huonville, TAS1996
Skills
- Payroll processing
- New Hire Processing
- Payroll Auditing
- HR Support
- Data Review
- Expense Reimbursements
- Resolving Discrepancies
- Pay Adjustments
References
Carmel Toohey - Group Payroll Manager
Federal Group
0417245257
Rebekah Wilmer - People & Culture Manager
Tassal Group
0427174757
Timeline
Payroll Administrator
Tassal
11.2018 - 04.2024
Customer Service Specialist
NAB
04.2008 - 09.2018
Customer Service Specialist
Commonwealth Bank Of Australia, CBA
08.2001 - 03.2008
No Degree -
Elizabeth College
High School Diploma -
Huonville High School
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