Rebecca Houghton
Bowral
Summary
With over 15 years of diverse industry experience, a dynamic and results-driven Sales, Operations, and Events Manager. Throughout the career, consistently demonstrated a proven track record in building and scaling businesses, managing high-end events, exceeding sales targets, and delivering exceptional customer experiences. Expertise lies in strategic planning, team leadership, stakeholder engagement, and operational efficiency. Recognized for professionalism, adaptability, and a customer-first mindset. Thrives in any environment and consistently strives for excellence.
Overview
10
10
years of professional experience
Work History
Sales & Marketing Manager
Laguna Events
06.2023 - 04.2025
- - Founded and successfully managed a boutique events business, developing a loyal client base and strong brand presence.
- - Oversaw full business operations, including staff management, budgeting, logistics, and marketing.
- - Achieved consistent 5-star reviews through outstanding customer service and attention to detail.
- - Managed finances and reporting using Xero, HirPOS, and Excel, ensuring financial accuracy and accountability.
- - Delivered standout events for high-profile clients, including recommendations from Coco Republic.
Operations Manager
Show Pony Events
03.2021 - 01.2023
- - Led event execution from planning through to delivery, working with high-end clientele and corporate accounts.
- - Conducted detailed site inspections, managed WHS compliance, and coordinated large-scale teams on event days.
- - Identified and implemented operational efficiencies that improved service delivery and cost management.
- - Managed inventory, stock ordering, and vendor relations.
Sales & Retail Assistant
The Smith Family, Bowral
08.2018 - 12.2020
- - Supported community programs through sales and customer engagement in a charitable retail environment.
- - Handled all store duties including inventory, visual merchandising, and daily cash reconciliation.
- - Trained volunteers and new staff while maintaining a welcoming, inclusive environment.
Marketing & Customer Service Assistant
United Cinemas, WA
03.2015 - 10.2016
- - Coordinated marketing campaigns and special events to drive community engagement and ticket sales.
- - Delivered high-level customer service and quickly resolved concerns with a focus on satisfaction.
- - Managed cash handling, till balancing, and VIP guest services.
Education
Higher School Certificate -
01.1996
TAFE NSW - Travel, Products & Procedures
Loftus TAFE - Fitness Instruction Course
Responsible Service of Alcohol (RSA) - undefined
04.2025
Skills
- Project & Operations Management
- Event Planning & Coordination
- Budgeting & Financial Reporting
- Sales & Client Relationship Management
- Team Leadership & Staff Training
- Xero, MYOB, Excel, HirPOS
- Customer Service Excellence
- Problem Solving & Decision Making
- Data Analysis & Scheduling
- PABX Switchboard Operation
Timeline
Sales & Marketing Manager
Laguna Events
06.2023 - 04.2025
Operations Manager
Show Pony Events
03.2021 - 01.2023
Sales & Retail Assistant
The Smith Family, Bowral
08.2018 - 12.2020
Marketing & Customer Service Assistant
United Cinemas, WA
03.2015 - 10.2016
TAFE NSW - Travel, Products & Procedures
Loftus TAFE - Fitness Instruction Course
Responsible Service of Alcohol (RSA) - undefined
Higher School Certificate -
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