Rebecca Howse

Managed phone and email correspondence and handled incoming and outgoing mail and faxes, delivering messages to staff and greeting visitors.

• Updated spreadsheets and databases to track, and record Patient's data.
• Support by scheduling appointments and organizing car scheduling on the Booking System.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Assisted coworkers and staff members with special tasks on daily basis.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Maintain patient confidentially and abide by the NSW Code of Conduct.

• I am responsible for administrative tasks including but not limited to typing of letters/policies, faxing, collecting medical records, telephone calls, mailing, filling, record compilation, calendar bookings, liaison with GP’s, travel/vehicle application and booking, data entry and filling, producing reports and correspondence with internal and external stake holders
• I assist in work force matters including, rostering, paying invoices, maintaining staffing records including registration and ensuring documentation and files are kept in accordance with local policy and legislation and maintain my competencies
• I provide administrative assistance to meetings, including scheduling, agenda and document collation, minute creation and dissemination
• I also schedule client appointments and complete meeting room bookings
• I maintain my workload and time given the competing priorities
• I participate in discussions, escalate issues, undertake a diverse range of tasks as an effective member of the team in a high-pressure, high-volume work environment
• I adhere to the defined standards of ethical and professional conduct.

Team organising and storing patient files, tracking patient files to and from clinics, Theatre/Day Surgery and the maintaining records and entering data.

High organizational skills and computer literacy skills and be competent in prioritizing the workload.

• Skilled at working independently and collaboratively in a team environment.
• Gained strong leadership skills by managing projects from start to finish.
• Applied effective time management techniques to meet tight deadlines.
• Strengthened communication skills through regular interactions with others.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Learned and adapted quickly to new technology and software applications.
• Maintained confidentiality of all medical records and sensitive information.
• Responded to patient inquiries to provide information and details of medical records.
• Supported medical staff by providing organized and accurate medical records.
• Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
• Printed and photocopied documents to provide patients with copies of medical records.
• Input data into computer programs and filing systems.
• Followed exact procedures for handling transfers and other releases of medical records.
• Sorted and distributed incoming and outgoing medical records.
• Tracked and monitored requests for medical records release.
• Communicated effectively with staff, patients, and insurance companies by email and telephone.

Patient Check-In: Greet patients as they arrive, verify their appointments, and help them with the check-in process. This may involve confirming personal information, insurance details, and scheduling.

Appointment Scheduling: Assist patients in scheduling future appointments and ensure that the dialysis centre's schedule is well-organized.

Verification and Documentation: Verify patients' insurance information and ensure that all necessary documentation is complete and up to date.

Answering Phone Calls: Respond to phone calls from patients, their families, and healthcare professionals. Provide information, answer questions, and route calls to the appropriate personnel.

Maintaining Records: Keep patient records, appointment schedules, and other administrative documents well-organized and up to date.

Assist patients with billing inquiries and Iptaas forms for reimbursement.

Ensure that the reception area is welcoming and comfortable for patients and their families while they wait for treatment.

Address patient concerns and provide assistance as needed, including helping patients find the right department or staff member for their specific needs.

Communication: Act as a liaison between patients and the healthcare team, relaying messages and information as necessary.

Safety and Security: Ensure that the reception area is secure and that visitors comply with any security or safety protocols in place.

Medical Terminology: Have a basic understanding of dialysis-related terminology and procedures to effectively communicate with patients and healthcare professionals.

Data Entry: Enter patient information, medical records, and billing data into the centre's electronic health records system accurately.

Clerical Support: Provide general administrative support, such as filing, faxing, and copying documents.

Ensure that all patient information and records are handled in compliance with NSW policies and procedures.

Customer Service: Maintain a professional and empathetic demeaner when interacting with patients and their families, as dialysis patients often have ongoing healthcare needs.

The role of a receptionist in a dialysis centre is vital in creating a positive patient experience and ensuring the efficient operation of the facility. Good organizational skills, attention to detail, and strong communication skills are essential for success in this position.

Admissions and discharges

• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Welcomed customers with friendly greeting, answered general questions.
• Handled assignments independently with good judgement and critical thinking skills.
• Screening and Triage: Responsible for screening visitors, patients, and employees for COVID-19 symptoms, taking temperatures, and asking screening questions to identify potential cases.
  
  Visitor Guidance: Providing information to visitors and ensuring they follow safety protocols, such as mask-wearing and hand sanitizing, as required by the facility.
  
  Record-keeping: Maintaining records of individuals who have visited the facility, including their contact information and purpose of the visit, for contact tracing purposes.
  
  Communication: Serving as a point of contact for people seeking information about COVID-19 testing, vaccination, or facility policies related to the pandemic.
  
  Personal Protective Equipment (PPE) Distribution: Distributing PPE, such as masks, gloves, and hand sanitizer, to individuals entering the facility.
  
  Ensuring Social Distancing: Enforcing social distancing guidelines in waiting areas and public spaces within the facility.
• Organized, maintained and updated information in computer databases.
• Confirmed appointments, communicated with clients, and updated client records.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.