REBECCA HUBBARD
Bayview Heights,QLD
Summary
Passionate and experienced Administrative Assistant with over 25yrs experience offering expertise in anticipating professional needs and proactively identifying and resolving problems. Excellent calendar management, scheduling, data-entry and organisational skills. Dedicated and dependable quick-learning team player with high attention to detail and handles multiple projects simultaneously with high degree of accuracy. . Expert at optimizing processes to improve efficiency and reduce unfulfilled office needs. Skilled in relationship building and communication with internal and external stakeholders
Overview
13
13
years of professional experience
Work History
Operations Officer
Department Of Transport And Main Roads
Cairns, QLD
05.2020 - 07.2021
- Supervised staff of 10
- Managed and maintained over 10 operating systems
- Managed successful operation of transport arrangements for over 1000 students with disabilities
- Provided advice, interpretation and feedback to internal/external customers and stakeholders
- Administered and verified compliance to 150 contracts
- Prepared responses, briefing notes and general correspondence daily
- Optimised business processes to foster operational efficiency
- Led positive and effective communication among staff and management, reducing miscommunications and missed deadlines
- Ascertained compliance with best business practices throughout organisation
- Developed and deepened relationships with customers, vendors and internal stakeholders
Senior Operations Officer
Department of Transport and Main Roads
Cairns, QLD
09.2018 - 05.2020
- Implemented and monitored organisational plans and developed goals and strategies to address prioritised issues
- Developed corrective action plans for potential areas of compliance vulnerability
- Prepared quarterly financial statements for meeting presentations
- Guided up to 10 staff and provided opportunities for growth by encouraging creativity and ownership
- Conducted scheduled review and evaluation of systems and processes to maintain efficiency and proficiency
- Oversaw regional changes to modernise procedures and organisation
- Trained hundreds of staff on operating procedures and company services
Operations Support Officer
Department Of Transport And Main Roads
Cairns, QLD
- Managed and maintained over eight operating systems
- Provided advice, interpretation and feedback to internal/external customers and stakeholders
- Proved successful working within tight deadlines and fast-paced atmosphere
- Participated in team-building activities at local, regional and state-wide level to enhance working relationships
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Business Support Officer
Department Of Transport And Main Roads
Cairns, QLD
- Provided financial and business support to two separate management teams
- Successfully collated, analysed and monitored financial and business activities for two management teams E.g. Administered million dollar budgets, purchase requisitions, corporate card reconciliation
- Managed and monitored complaints and correspondence
- Undertook projects and additional business support activities to meet assigned deadlines and was nominated Subject Matter Expert in numerous products
- Maintained internal and external reports, daily, weekly, monthly and quarterly
- Managed calendar and scheduling for two managers and eight staff members
- Prepared meeting materials, set up conference rooms and took notes
Regional Administration Officer
Queensland Apprenticeship Services
Cairns, QLD
10.2005 - 06.2008
- Regional Quality Assurance Representative
- Provided eligibility advice on government incentives to thousands of employers
- Managed and processed training contracts and payment of claims
- Supervised team of four office staff and five field officers
- Identified issues, analysed information and provided solutions to problems
- Proved successful working within tight deadlines and fast-paced atmosphere
- Carried out general administration daily accurately and efficiently
Administration Officer
Department Of Transport And Main Roads
Cairns, QLD
07.2002 - 10.2005
- Managed appointments/inspections
- Purchasing
- Performed data entry at over 65wpm
- Attended to over 50 enquiries per day, managed and prepared correspondence
- Supported colleagues, managers and customers through regular communication and assistance
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Filing and documentation management
Assistant Operations Officer AO3
Queensland Transport
Cairns, QLD
03.1998 - 07.2002
- Compliance management
- Regional Quality Assurance Coordinator
- Organised and conducted staff training and development
- Provided advice on legislation, policy and procedures
- First Aid and Workplace Health & Safety representative
- Proved successful working within tight deadlines and fast-paced atmosphere
- Identified issues, analysed information and provided solutions to problems
- Carried out day-to-day duties accurately and efficiently
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Education
Diploma of Management -
2018
Auditor/Lead Auditor Training -
2011
Certificate of Transport Management -
1997
Front Office Procedures/Hospitality -
1994
Clerical Traineeship Certificate -
1992
Skills
- Issue and Complaint Resolution
- Ease with Computers and Technology
- Document and File Management
- Multitasking and Time Management
- Relationship Building
- Microsoft Office Suite
- Customer Service
- Highly Efficient and Productive
- Meticulous Attention to Detail
- Confidentiality and Data Protection
Timeline
Operations Officer - Department Of Transport And Main Roads
05.2020 - 07.2021
Senior Operations Officer - Department of Transport and Main Roads
09.2018 - 05.2020
Regional Administration Officer - Queensland Apprenticeship Services
10.2005 - 06.2008
Administration Officer - Department Of Transport And Main Roads
07.2002 - 10.2005
Assistant Operations Officer AO3 - Queensland Transport
03.1998 - 07.2002
TP Human Capital - Diploma of Management ,
ETRS Pty Ltd - Auditor/Lead Auditor Training,
University of Queensland - Certificate of Transport Management,
Tropical North Queensland Institute of TAFE - Front Office Procedures/Hospitality,
Metropolitan Business College - Clerical Traineeship Certificate,
Operations Support Officer - Department Of Transport And Main Roads
Business Support Officer - Department Of Transport And Main Roads
Similar Profiles
Tammy YoungTammy Young
A/Senior Program Support Officer at Department of Transport and Main RoadsA/Senior Program Support Officer at Department of Transport and Main Roads
TARSHA SCOTTTARSHA SCOTT
Customer Service Officer / Driving Examiner at Department of Transport and Main RoadsCustomer Service Officer / Driving Examiner at Department of Transport and Main Roads
EMMA NEILSENEMMA NEILSEN
Assistant Operations Officer at Department of Transport and Main Roads - TransLink DivisionAssistant Operations Officer at Department of Transport and Main Roads - TransLink Division
ANGELINE NAIDUANGELINE NAIDU
Customer Service Advisor at Department of Transport and Main RoadsCustomer Service Advisor at Department of Transport and Main Roads
Tobi GreenTobi Green
Netball Umpire at Cairns Netball AssociationNetball Umpire at Cairns Netball Association