Rebecca Humphries
Summary
Proven leader with a track record of enhancing customer loyalty at Waxys Irish Pub through exceptional customer service and meticulous attention to detail. Skilled in team building and time management, adept at fostering a positive work environment and ensuring operational efficiency. Demonstrates a strong ability to train new employees and manage emergency situations with composure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Duty Manager
Waxys Irish Pub
Surfers Paradise, QLD
05.2021 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with health and safety regulations.
Manager
Skin Fx Tattoos
Surfers Paradise, QLD
06.2015 - 05.2021
- Contributed to a positive studio atmosphere by fostering teamwork among staff members and encouraging open communication.
- Assisted in managing the studio''s social media presence, showcasing completed tattoos and promoting upcoming events.
- Managed inventory of supplies needed for daily operations while maintaining cost-effective spending habits.
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Attention to Detail
- Relationship Building
- Work Planning and Organization
- Team building expertise
Certification
RSA
RSG
RMLV (Responsible management of licensed venues)
Approved Management License
Blue card - 2457910 / 1
Currently enrolled in Certificate III in Early Childhood Education & Care
Timeline
Duty Manager
Waxys Irish Pub
05.2021 - Current
Manager
Skin Fx Tattoos
06.2015 - 05.2021