REBECCA INGLIS

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Executed successful sales strategies to convert leads into customers.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Managed sales cycle to maintain solid customer base.
• Attended networking events to build relationships and identify sales opportunities.

During this time I have worked in the following areas:

Customer care, Consultant Support Hub, Workforce management, Risk management, Team Leadership (Sales), Vulnerability response, Business sales, Banking, Digital, Catastrophic emergency response

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and acquiring new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Directed customer leads to connections department for further assistance.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Advised senior managers on policy strategies for reducing liability and preventing losses.
• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Won new business by articulating full value of company's capabilities to prospects.
• Collaborated with sales and marketing departments to support business objectives and client acquisition.
• Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.

• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Set example for customer service by expertly handling challenging situations and modelling positive behaviours to team members.
• Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
• Controlled costs consistently to effectively eliminate waste and increase profits.
• Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
• Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
• Actioned electronic processing to deliver appropriate paychecks and benefits to employees.

• Developed productive relationships with key account holders through site visitation
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
• Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavourable terms.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

• Reduced operational risks while organizing data to forecast performance trends.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Conducted training and change management processes to improve operations.
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
• Tracked project performance to analyze successful completion of short- and long-term goals.
• Identified project scopes, constraints, risks and deadlines.
• Worked with senior project managers to assist with day-to-day functions.
• Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.

• Built and managed accurate sales pipeline to maintain high volume of activity.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Researched and identified opportunities for account growth, account penetration and market expansion.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Worked with existing customers to increase purchases of products and services.
• Negotiated, prepared and signed contracts with clients
• Prepared and filed documents and collected data to track performance and efficiency.
• Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.

• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Managed accounts to retain existing relationships and grow share of business.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Worked with existing customers to increase purchases of products and services.

• Exhibited excellent people skills during interaction with employees and customers.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Controlled store inventory and reviewed cash handling and operations reports.
• Trained and developed new employees for ease of transition into team.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Budgeting, forecasting and reporting to upper management
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.