Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Jackson

Cairns,QLD

Summary

With extensive hands-on experience supporting my daughter, who is diagnosed with severe intellectual impairment and autism, I have developed invaluable skills and a deep understanding of the challenges and needs of individuals living with disabilities.

For the past 17 years, I have been actively involved in supporting my daughter’s development from early childhood through her transition into adulthood. This experience has provided me with the insight and knowledge needed to advocate for her and others within the disability community, a cause for which I am deeply passionate. I have gained practical skills in communication, behavior management, and personalized care, which I am confident will enable me to provide the same level of dedicated support to others in similar situations.

In addition to my personal experience, I bring a strong background in operations management from my current role at Cairns Reef Fishing, where I handle a variety of responsibilities, from managing bookings to resolving customer issues. My ability to juggle numerous tasks, provide exceptional service, and maintain clear communication aligns well with the requirements of a support worker role. My professional background also includes experience as a hotel receptionist and flight attendant, which has further enhanced my ability to work in fast-paced environments while maintaining exceptional customer service. In these roles, I honed my communication, problem-solving, and multitasking abilities, which are essential in providing support and care to clients. Whether coordinating schedules, resolving issues, or ensuring clients’ needs are met, I am dedicated to delivering high-quality service in every role I undertake.

I am eager to bring my compassionate approach, personal experience, and professional skills to ARC and contribute meaningfully to the lives of individuals with disabilities. I would welcome the opportunity to discuss how I can contribute to your team and support your clients.

Overview

22
22
years of professional experience

Work History

Operations, Administration, Marketing

Cairns Reef Fishing
Cairns, QLD
03.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Hotel Receptionist

Sunshine Tower Hotel
Cairns, QLD
08.2020 - 06.2022
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Assisted in training new receptionists on hotel policies and procedures, ensuring consistency in service delivery across all shifts.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.

Administration Assistant

Australian Airport Services
Cairns, QLD
07.2019 - 08.2020

Flight Attendant

Virgin Blue Airlines
Brisbane, QLD
07.2002 - 04.2007
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Answered passenger questions and provided solutions to issues arising during flights.

Education

Bachelor Of Applied Science (disability Studies) -

Flinders University
Adelaide, SA

Skills

Extensive experience in early intervention and developmental support: Participated in and applied years of occupational, speech, play, music, physiotherapy, and behavioral therapy, with skills adaptable to everyday life and diverse support needs from childhood to young adulthood Strong communication and language development skills: Completed the evidence-based “Hanen: It Takes Two to Talk” program, specializing in early language development Possess moderate proficiency in Key Word Sign (formerly Makaton) and AUSLAN finger signing, with experience encouraging and supporting communication in non-verbal individuals Advocate for inclusiveness and community engagement: Passionate about fostering inclusivity and educating the public on how to appropriately engage with individuals with disabilities, promoting understanding and acceptance

Timeline

Operations, Administration, Marketing

Cairns Reef Fishing
03.2022 - Current

Hotel Receptionist

Sunshine Tower Hotel
08.2020 - 06.2022

Administration Assistant

Australian Airport Services
07.2019 - 08.2020

Flight Attendant

Virgin Blue Airlines
07.2002 - 04.2007

Bachelor Of Applied Science (disability Studies) -

Flinders University
Rebecca Jackson