Summary
Overview
Work History
Education
Skills
Other Experience
Timeline
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Beck Jackson-Calway

Beck Jackson-Calway

Aspiring to work within Mental Health
Cordeaux Heights,NSW

Summary

I am a local queer young person striving to enter the Lived Experience Workforce as a Peer Support Worker. I have a double degree in Psychological Science and Social Science (Criminology) plus a plethora of customer centric retail experience which has provided me with excellent interpersonal skills suitable for working with a diverse range of clients. I would like to utilise my knowledge as a background to working with young people in the area. I believe my bubbly personality and experiences of working through mental health challenges will help connect with young people and empower them to develop their own toolbox of mental health skills to overcome challenging thoughts, feelings and behaviours.

Overview

10
10
years of professional experience

Work History

Dual Store Manager

Typo - The Cotton On Group
Miranda + Shellharbour
02.2024 - Current
  • Developed and implemented store-level operational policies and procedures to ensure efficient workflow.
  • Created weekly sales reports for upper management review.
  • Provided leadership and guidance to a team of 30 employees in the daily operations of both stores.
  • Organized product displays, promotions, and special events to increase sales volume.
  • Trained new employees on company policies and procedures while ensuring compliance with all local laws.
  • Developed staffing schedules for both stores including assigning tasks among employees efficiently.

Interim Assistant Store Manager

Typo, Miranda
Miranda
11.2022 - 02.2024

  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Assessed operational efficiency of the store's departments.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Trained and mentored associates to teach daily tasks and procedures.

Senior Casual

Typo, Shellharbour
Shellharbour
10.2021 - 11.2022
  • Greeted customers upon entry and provided assistance with product selection.
  • Demonstrated product features and answered customer inquiries regarding products.
  • Processed cash, credit card and check payments accurately and efficiently.
  • Assisted in merchandising displays to maximize sales potential.
  • Collaborated with other team members to ensure store was neat and organized.
  • Provided excellent customer service by being friendly, approachable, and helpful.
  • Maintained knowledge of current promotions, policies regarding payment, exchanges, returns.
  • Created a positive shopping experience for customers through effective communication skills.

Team Leader

The Reject Shop, Figtree
Figtree
04.2014 - 09.2022
  • Processed cash, credit card and check payments accurately and efficiently.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Replenished merchandise on the sales floor as needed.
  • Maintained knowledge of current promotions, policies regarding payment, exchanges, returns.
  • Established clear expectations for employees, providing guidance when needed.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Assisted in training new employees on company policies and procedures.

Clinic Assistant

Possibilities Psychological Services
01.2019 - 07.2019
  • Assisted with patient check-in and check-out process by verifying insurance information and collecting co-payments.
  • Organized medical records, including filing, scanning and maintaining digital records in accordance with industry regulations.
  • Updated patient demographic information in electronic health record system according to policy.
  • Answered phones promptly and responded to inquiries from patients, providers and staff members.
  • Scheduled appointments for patients following established protocols.
  • Provided assistance to clinical staff as needed throughout the day.
  • Compose Doctor's letters and NDIS reports, finalizing session notes, all according to confidentiality requirements
  • Lead bi-weekly sessions with a group of 8 - 12 year old boys, focusing on socialization, openness, and team work, providing a calm environment for peers in similar situations

Education

Bachelor of Psychological Science + Bachelor of Social Science (Criminology) -

University of Wollongong
Wollongong, NSW
06.2022

Skills

  • Team Leadership
  • Conflict Resolution
  • Project Management
  • Mentoring
  • Respecting boundaries
  • Confidentiality
  • Duty of care
  • Purposeful sharing

Other Experience

  • Self awareness
  • Recognising body language
  • Active listening
  • Basic counselling
  • Goal setting & Planning
  • Recovery and resiliency skills
  • Building healthy connections
  • Providing unconditional positive regard
  • Sharing high quality memes
  • Advocating for authenticity and humour as a healthy coping skill
  • The wonderful power of friendship

Timeline

Dual Store Manager

Typo - The Cotton On Group
02.2024 - Current

Interim Assistant Store Manager

Typo, Miranda
11.2022 - 02.2024

Senior Casual

Typo, Shellharbour
10.2021 - 11.2022

Clinic Assistant

Possibilities Psychological Services
01.2019 - 07.2019

Team Leader

The Reject Shop, Figtree
04.2014 - 09.2022

Bachelor of Psychological Science + Bachelor of Social Science (Criminology) -

University of Wollongong

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Beck Jackson-CalwayAspiring to work within Mental Health