Rebecca James
Heathmont,VIC
Summary
Dynamic retail professional with a proven track record at Dangerfield, excelling in customer engagement and sales expertise. Recognized for enhancing team performance and achieving sales goals through effective merchandising. Skilled in cash handling and conflict resolution, fostering a positive shopping experience while maintaining operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Retail Sales Associate
Puffing Billy Giftshop
- Assisted customers in product selection and provided information on features and benefits.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
- Processed cash and credit transactions accurately, ensuring compliance with company policies.
- Maintained cleanliness and organization of sales floor to enhance customer experience.
- Collaborated with team members to achieve daily sales targets through effective communication.
Cleaner
AAA Cleaning Services
- Cleaned and sanitized assigned areas following health and safety regulations.
- Operated cleaning equipment such as floor buffers and vacuum cleaners efficiently.
- Maintained inventory of cleaning supplies, ensuring availability for daily tasks.
- Assisted in training new team members on cleaning procedures and safety protocols.
- Implemented efficient cleaning schedules to optimize time management during shifts.
Food Service Worker
Adrian's Kebab Stop
09.2024 - 01.2025
- Assisted in food preparation and assembly, ensuring adherence to safety and hygiene standards.
- Maintained cleanliness of workstations and dining areas, promoting a positive customer experience.
- Operated kitchen equipment safely and efficiently, learning proper usage protocols.
- Supported team members during peak service hours, enhancing workflow and service speed.
- Engaged with customers to provide accurate information about menu items and specials.
- Collaborated with peers to streamline food service processes, fostering teamwork and communication.
- Adapted quickly to changing tasks in fast-paced environment, maintaining productivity under pressure.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Retail Store Manager
Dangerfield
09.1998 - 12.2000
- Led team in achieving sales goals through effective merchandising and customer engagement strategies.
- Managed inventory levels, reducing stock discrepancies through accurate tracking and timely restocking.
- Developed training programs for new employees, enhancing onboarding experience and improving retention rates.
- Implemented operational procedures that improved efficiency in daily store operations and enhanced customer service quality.
- Analyzed sales data to identify trends, informing product selection and promotional strategies for increased revenue.
- Oversaw visual merchandising standards, ensuring store layout maximized product visibility and customer flow.
- Coordinated staff schedules to optimize coverage during peak hours, improving overall customer satisfaction scores.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Receptionist
Factory X
08.1996 - 07.1999
- Greeted and directed visitors, ensuring a welcoming environment.
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Scheduled appointments and maintained calendar for staff members.
- Processed incoming and outgoing mail, enhancing office communication flow.
- Assisted in maintaining office supplies inventory, contributing to seamless operations.
- Coordinated meeting logistics, including room setup and technology support.
- Developed and implemented filing system, improving document retrieval efficiency.
- Provided administrative support to management, facilitating daily operations effectiveness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
No Degree - Health And Energy Healing
Embodied I Ching
High School Diploma -
Camberwell Secondary College
Canterbury, VICSkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Money handling
- Product knowledge
- Cash register operation
- Relationship building
- Professional appearance
- Stocking and receiving
- Store maintenance
- Retail store operations
- Phone etiquette
- FLUENT IN LANGUAGE
- POS system operations
- Conflict resolution
- Customer needs assessment
- Transaction processing
- Sales expertise
- POS system operation
- Policy and procedure adherence
- Interpersonal and written communication
- Stock replenishment
- Display setup
- Sales goals attainment
- Merchandise display
- Point of sale operation
- Fashion sense
- Complaint management
- Loss prevention
Timeline
Food Service Worker
Adrian's Kebab Stop
09.2024 - 01.2025
Retail Store Manager
Dangerfield
09.1998 - 12.2000
Receptionist
Factory X
08.1996 - 07.1999
Retail Sales Associate
Puffing Billy Giftshop
Cleaner
AAA Cleaning Services
No Degree - Health And Energy Healing
Embodied I Ching
High School Diploma -
Camberwell Secondary College