Rebecca Kairouz
Granville,NSW
Summary
Ambitious leader in the customer facing industry with over 24 years of demonstrated management experience. Strong consulting professional with a Certificate IV focused in Frontline Business Management.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
26
26
years of professional experience
Work History
NSW AREA MANAGER
RAK Ceramics / MASSA Imports
10.2022 - Current
- Conduct regular store visits nationally to assess stock status and arrange displays
- Provide sales assistance and guide customers in product selection
- Prioritise exceptional sales service to ensure high levels of customer satisfaction
- Offer design advice when needed
- Uphold outstanding showroom condition and visual merchandising standards
- Establish and maintain strong customer relationships
- Drive business growth through acquiring new accounts
- Manage showroom merchandising
- Handle delivery of customer orders as needed
RESTAURANT MANAGER
Brimo's Cafe & Restaurant
01.2021 - Current
- Interview, recruit, train and develop staff
- Inventory management and control
- Weekly event planning for up to 50 customers
- Liaising with suppliers and entertainment providers (such as live music conductors, dancers, etc.)
- Monitor restaurant activity to determine seating and dining flow
- Respond to guest enquiries in a timely and professional manner
Business Development Manager
Noveco Surfaces
08.2025 - 10.2025
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Facilitated business by implementing practical networking techniques.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Sales Support Administrator
Classic Ceramics
08.2023 - 07.2025
- Managed order processing and fulfillment to ensure timely delivery of products.
- Coordinated communication between sales teams and clients to enhance customer satisfaction.
- Analyzed sales data to identify trends and provide insights for strategic decision-making.
- Trained new staff on systems, procedures, and best practices in sales support administration.
- Implemented process improvements that streamlined administrative workflows, increasing efficiency.
- Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
- Enhanced customer satisfaction with prompt and accurate order processing.
- Facilitated communication between the sales team and other departments, fostering a collaborative work environment conducive to achieving company goals.
- Prepared regular reports on sales performance metrics, identifying areas for improvement and growth opportunities.
- Implemented process improvements that resulted in reduced order processing times and increased customer satisfaction levels.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Liaised with finance department to ensure timely invoicing and collections for completed transactions.
- Boosted sales by providing effective administrative support to the sales team.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
NSW CUSTOMER SERVICE MANAGER
Merhis Living
01.2019 - 06.2022
- Effectively manage customer expectations through proactive communication prior to construction to keep owners informed.
- Enhance customer satisfaction by promptly addressing concerns and resolving disputes.
- Exceed expectations by responding to and following up on customer inquiries promptly.
- Ensure quality control through effective communication and data entry.
- Maintain sales progress from submission to settlement.
- Accurately record customer project details.
- Prepare agency agreements and sales reports.
PRACTICE MANAGER
Optomeyes Eyewear
08.2015 - 01.2019
- Coordinate with healthcare professionals
- Manage budgets and inventory
- Supervise optical dispensing and orders
- Lead team meetings
- Oversee daily operations
- Handle front desk administration
CENTRE MANAGER
Fone King
03.2014 - 08.2015
- Consistently achieved individual and team sales targets
- Efficiently managed service centre operations and human resources
- Proficient in inventory management and logistics
- Extensive sales experience in mobile phone industry, including direct and wholesale channels
- Provided technical advice and support to area managers, technicians, and sales staff
- Successfully oversaw daily operations and delegated tasks for 80+ team members
SERVICE CENTRE MANAGER
Sydney Cellular Repairs
07.1999 - 03.2014
- Facilitate effective training and development to meet KPIs, recruitment and onboarding
- Establish partnerships with large mobile phone dealers (such as Motorola) and service centres
- Supervise team during daily operations and ensure services provided to clients exceeded expectations
- Maintaining client relationships and tailor solutions based on client requirements
Education
Certificate IV - Frontline Business Management
CRE8 Australia
01.2010
Certificate IV - Small Business Administration / Management
TAFE NSW
01.2004
Skills
- Dispute resolution
- Accounts management
- Fluent in Arabic
- Phone etiquette
- Critical thinking
- Interpersonal skills
- Communication
- Leadership
- Proactive self–starter
- Relationship building and management
- Staff training
- Process improvement
- Quality assurance
- Database management
- Business development
- Contract management
- Sales management
- Leadership skills
- Contractor relationship management
- Interpersonal communication
- Client relationship building
- Sales reporting
- Business administration
- Sales forecasts
- Customer relations
- Staff management
Languages
Arabic
Native or Bilingual
Timeline
Business Development Manager
Noveco Surfaces
08.2025 - 10.2025
Sales Support Administrator
Classic Ceramics
08.2023 - 07.2025
NSW AREA MANAGER
RAK Ceramics / MASSA Imports
10.2022 - Current
RESTAURANT MANAGER
Brimo's Cafe & Restaurant
01.2021 - Current
NSW CUSTOMER SERVICE MANAGER
Merhis Living
01.2019 - 06.2022
PRACTICE MANAGER
Optomeyes Eyewear
08.2015 - 01.2019
CENTRE MANAGER
Fone King
03.2014 - 08.2015
SERVICE CENTRE MANAGER
Sydney Cellular Repairs
07.1999 - 03.2014
Certificate IV - Small Business Administration / Management
TAFE NSW
Certificate IV - Frontline Business Management
CRE8 Australia