Rebecca Katherine Mawer
Summary
I am seeking a position, which would allow me to utilise my skills and abilities that I have obtained throughout my last employment positions and Training Courses, and further enhance and encourage them. I am a reliable, confident, self-motivated, well-organised person with great people skills.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Mining Utility
Civeo
Perth
02.2025 - Current
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Proposed innovative solutions that improved team collaboration and project outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Collaborated with diverse coworkers to achieve project goals and resolve product-related issues.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assessed customer needs quickly in a fast-paced retail environment.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
Medical Receptionist
Secret Harbour Family Doctors
Secret Harbour
01.2023 - 07.2024
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments using electronic medical records system effectively.
- Verified patient information and insurance details for accuracy.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Communicated with patients with compassion while keeping medical information private.
- Provided high-quality administrative and customer service to enhance patient satisfaction and streamline workflows.
- Facilitated referrals for specialist care, ensuring timely access for patients and support for physicians.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Implemented best practices to improve operational efficiency.
- Handled Medi Biz operations for patient management.
- Maintained compliance with health regulations while securely managing sensitive patient information.
- Processing Medicare benefits
Medical Receptionist
Apex Radiology South West Health Campus
Bunbury
01.2022 - 05.2024
- Scheduled patient appointments using an electronic calendar to ensure efficient time management.
- Scheduled patient appointments and collected payments.
- Provided phone service to assist patients with inquiries and scheduling.
- Answered incoming calls and responded to inquiries from patients and medical offices, enhancing overall patient experience.
- Assisted arriving patients with check-in procedures and information.
- Greeted patients warmly and managed front desk operations efficiently.
- Verified patient information and insurance details for accuracy.
- Verified insurance coverage for appointments and collected co-payments.
- Processed payments and Medicare rebates for patients
- Processed patient intake forms and maintained organized filing systems.
- Utilized COMRAD software for managing patient records efficiently.
- Coordinated communications between patients and healthcare providers, facilitating timely information exchange.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and workflows.
- Processed referrals for specialist care requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Ensured compliance with health regulations while handling sensitive information securely.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Case Support Officer / Administration
Department for Child Protection and Family Support
Northam
01.2015 - 12.2017
- Supported families in crisis by coordinating resources and providing direct communication, facilitating access to essential services.
- Assisted clients one-on-one by providing relevant information and resources.
- Conducted intake assessments to identify client needs and available resources.
- Collaborated with community organizations to improve service delivery for families, fostering stronger community partnerships.
- Coordinated with legal counsel to ensure organizational compliance.
- Directed strategic planning and implementation of organizational goals.
- Ensured the security and confidentiality of sensitive information.
- Importing and exporting any relevant Documents or Correspondence to relevant departments or agencies.
Customer Service Officer / Judicial Support Officer
Department of the Attorney General
Kununurra
03.2011 - 11.2013
- Registry Duties / Deputy Registrar
- Processing and taking payments for FER (Fines Enforcement) Cashier
- Processing Civil Applications VRO, EDL, Residential Tenancy, Liquor Licences
- Assisted customers and clients with relevant information.
- Processing Birth Death and Marriages Certificate Requests
- ICMS lodging and processing documents.
- TOMS enquiries and processing Bring Up Orders
- Preparation and Listings of Court Lists Criminal and Civil
- Judicial Support Officer
- Resulting Court Outcomes and preparing any Reports or acting swiftly on any additional requests from the Magistrate.
- Processing Bail and Orders
- Document Processing and Creation
- Importing and exporting any relevant Documents or Correspondence to relevant departments or agencies.
- Facilitating Audio and Video Links
- Knowledge of Legislation
- Experience in a wide range of Jurisdictions
- Effective and Precise Filing and distribution of Documents
- Liaising and Assisting with all Staff Members, Judicial Officers, and associated Agencies.
- Assisted in regional office operations in Kimberley
- Assisted clients with inquiries regarding legal services and processes.
- Managed and organized case files for efficient access and retrieval.
- Documented client interactions accurately in the case management system.
- Provided guidance on document preparation for legal proceedings and submissions.
- Resolved client concerns by quickly identifying issues and implementing effective solutions.
- Maintained confidentiality of sensitive information in all interactions and documentation.
- Coordinated appointments and schedules for clients with legal representatives to ensure timely access to legal services.
- Established trustful relationships with customers through effective communication skills.
- Resolved customer issues in an efficient and timely manner.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Managed daily operations of the Customer Service Department.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Processed payments from customers using point of sale systems.
- Updated internal databases with new account information.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
Polling Officer
Australian Electoral Roll Commission
06.2012 - 08.2012
- Maintained accurate electoral roll data for Australian citizens, ensuring voter eligibility.
- Provided assistance to voters during registration and polling processes.
- Processed electoral roll applications and updates to support timely voter registration.
- Handled public inquiries regarding voter registration and electoral processes, providing clear information.
- Collaborated with team members to ensure compliance with electoral regulations.
- Conducted counting of votes accurately after elections.
Office All-rounder / Client Service Officer
Department of Finance B.M.W
01.2008 - 12.2010
- Facilitated communication with customers, clients, and contractors for effective project coordination.
- Processed client requests efficiently using the department's financial management system.
- Collaborated effectively with office staff and management through clear communication.
- Provided support to Senior Project Manager and Project Officers in planning upcoming projects.
- Collaborated with main saver software to generate and manage work orders.
- Processed planned and unplanned batches for WMS invoicing.
- Utilized Trim software to acquire relevant documents and files for project organization.
Directions
Burswood Virtual Enterprise
02.2009 - 11.2010
- Managed administrative tasks across multiple departments, ensuring smooth operations in reception, human resources, finance, and sales and marketing.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Executed daily tasks with precision and care.
- Proposed innovative ideas and solutions that improved team collaboration and project outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
Waitress/Kitchen hand
Teapot and Coffee Cup
01.2007 - 12.2009
- Took orders and provided customer service, ensuring a positive dining experience
- Prepared food and beverages, maintaining quality and presentation standards
- Assisted manager and staff with daily operations to enhance workflow
- Managed cash transactions and banking processes
- Cleaned restaurant spaces to maintain a hygienic environment
Swimming Instructor
Department of Education
- Instructed students in swimming techniques and water safety skills
- Teaching Water and Safety to children aged 6 - 15 years old
- Organized and planned lessons to enhance student engagement and learning outcomes
- Worked with children to improve skills and build confidence in water activities
- Evaluated student progress and determined readiness for next levels
- Supervised all students to ensure safety and learning
- Communicated regularly with supervisor and parents to discuss student progress
- Completed daily reports on lessons and student progress to inform future instruction
- Updated personal qualifications to enhance teaching skills
Education
Certificate II in Business and Administration -
Burswood Virtual Enterprise
Northam, WA 05.2008 - 11.2009
Austswim Water and Safety Teacher -
Northam Senior High School
Northam , WASkills
- Equipment Operation
- Safety Awareness
- Inventory Management
- Field Communication
- Excellent computer skills
- Microsoft software proficiency
- File Management
- Data entry accuracy
- Well-developed organizational skills
- Time management expertise
- Ability to exercise initiative and accept challenges
- Teamwork and independence
- Great interpersonal skills
- Excellent communication skills
- Cultural communication skills
- Client relations sensitivity
- High levels of professionalism and dedication
- Ability to work with people with special needs
- Exceptionally fast learner
References
- Violet Corrigan, Regional Manager, Secret Harbour Family Doctors, 0434 981 997
- Claudia Naidoo, Administration Supervisor, Apex Radiology, South West Health Campus, Bunbury, 0402 562 740
- Glennys Siddons, Line Manager, Dept of Child Protection, Northam
Telephone Mobile
0477 282 546
Training And Professional Development
- DCPFS Online Training, Induction + attached Certificates
- ELMS Online Training DOTAG, Induction + attached Certificates
- Directions Virtual Enterprise Course, 2009, Certificate II in Business
- Office Work Safe Certificate, 2009
- Safe Food Handling Certificate, 2007
- First Aid Certificate, 2002, 2021 CPR
- Austswim Teacher of Swimming and Water Safety, 2001 - 2002
Timeline
Mining Utility
Civeo
02.2025 - Current
Medical Receptionist
Secret Harbour Family Doctors
01.2023 - 07.2024
Medical Receptionist
Apex Radiology South West Health Campus
01.2022 - 05.2024
Case Support Officer / Administration
Department for Child Protection and Family Support
01.2015 - 12.2017
Polling Officer
Australian Electoral Roll Commission
06.2012 - 08.2012
Customer Service Officer / Judicial Support Officer
Department of the Attorney General
03.2011 - 11.2013
Directions
Burswood Virtual Enterprise
02.2009 - 11.2010
Certificate II in Business and Administration -
Burswood Virtual Enterprise
05.2008 - 11.2009
Office All-rounder / Client Service Officer
Department of Finance B.M.W
01.2008 - 12.2010
Waitress/Kitchen hand
Teapot and Coffee Cup
01.2007 - 12.2009
Swimming Instructor
Department of Education
Austswim Water and Safety Teacher -
Northam Senior High School