Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Kelly

Gleneagle,QLD

Summary

To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

RAS Assessor

APM
09.2023 - Current
  • Provide support services to determine the priority needs of senior Queenslanders, including the assessment of aged care requirements and a summary of assessment findings, goals and recommendations.
  • Undertake Home Support assessments for Commonwealth Home Support Program services to meet the ongoing needs of the older person.
  • Develop a client centred Support Plan with the client and /or representative to meet their needs to enable them to live in the community.
  • Achieve and maintain the required level of competency in Home Support assessment training provided by the Commonwealth, including the Gateway systems and the IAT and the wellness and reablement philosophy underpinning the assessment process.
  • Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.

Support Worker

Centacare Community Services
08.2021 - 09.2023
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Provided customized care according to individual health plan
  • Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.

Assistant Department Manager

Woolworths Supermarket
08.2019 - 08.2021
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
  • Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
  • Approved regular payroll submissions for employees.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Team Member

Woolworths Supermarket
07.2018 - 08.2019
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Sought out ways to go above and beyond job requirements.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.

Department Manager

Woolworths Supermarket
08.2016 - 07.2018
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Analyzed and interpreted store trends to facilitate planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Approved regular payroll submissions for employees.

Payroll Officer

Woolworths Supermarket
08.2014 - 08.2016
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Uploaded time records into kronos and made adjustments to create accurate database for payroll processing functions.
  • Managed payroll data entry and processing for 150 employees to comply with predetermined company guidelines.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.

Customer Service Manager

Woolworths Supermarket
02.2012 - 08.2014
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.

Education

Certificate III - Individual Support

Austcare
Gold Coast, QLD
12.2021

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Conflict Resolution
  • Responsible
  • Organization and Time Management
  • Decision Making
  • Good listening skills
  • Documenting behaviors
  • Direct Patient Care
  • Companionship and emotional support
  • Dementia and Alzheimer's knowledge
  • Supporting personal needs
  • Observing responses
  • Patient-focused care

Timeline

RAS Assessor

APM
09.2023 - Current

Support Worker

Centacare Community Services
08.2021 - 09.2023

Assistant Department Manager

Woolworths Supermarket
08.2019 - 08.2021

Team Member

Woolworths Supermarket
07.2018 - 08.2019

Department Manager

Woolworths Supermarket
08.2016 - 07.2018

Payroll Officer

Woolworths Supermarket
08.2014 - 08.2016

Customer Service Manager

Woolworths Supermarket
02.2012 - 08.2014

Certificate III - Individual Support

Austcare

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Rebecca Kelly