Rebecca Kelly
Melbourne,VIC
Summary
Proactive office administrator focused on customer service excellence, and team collaboration. Recognized for exceptional organizational capabilities and proficient deadline management, dedicated to enhancing communication, and operational efficiency. Committed to ensuring a high-performance and quality-focused atmosphere. Effective in managing cultural diversity to promote teamwork.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Administrator
Kelly Gang Building Group
Doreen, VIC
11.2020 - 12.2025
- Coordinated office operations to enhance team communication and collaboration.
- Managed scheduling for prompt appointments and meetings across project teams.
- Provided support for project managers by tracking deadlines and monitoring task progress.
- Ensured efficient management of emails and mail through sorting and distribution of correspondence.
- Executed accurate data entry from paper documents into digital databases.
- Maintained an organized filing system for essential documents like contracts and invoices.
- Developed spreadsheets for effective monitoring of project progress and budgets.
- Reduced financial discrepancies by monitoring payroll, credit card transactions, and invoicing.
Catalogue Delivery
PMP Distribution
Eltham, VIC
03.2016 - 11.2020
- Executed daily responsibilities with accuracy and efficiency.
- Collaborated with diverse teams to achieve objectives and resolve product-related issues.
- Engaged customers through strong interpersonal skills to enhance service experience.
- Provided support and guidance to colleagues, fostering a collaborative work environment.
- Worked effectively in team settings to boost overall productivity.
- Partnered closely with team members to meet project deadlines and goals.
Retail Worker
Ollie's Place
Epping, VIC
06.2013 - 09.2017
- Oversaw daily operations of retail production team, ensuring optimal performance.
- Enhanced customer service by assisting with product selection and inquiries.
- Maintained cleanliness and organization of sales floor and stock areas.
- Operated point-of-sale system for transactions and returns efficiently.
- Managed inventory levels through regular counts and reordering processes.
- Resolved customer complaints effectively to uphold satisfaction standards.
- Performed daily opening and closing procedures, including display setup and cash handling.
- Promoted to co-interim manager, supporting store operations during transitional period.
Administrative Clerk
Argus Technologies & Porter Davis
Moorabbin, VIC
02.2011 - 09.2012
- Streamlined filing systems to enhance document retrieval efficiency.
- Processed incoming and outgoing correspondence with accuracy and timeliness.
- Managed phone communications, taking messages or redirecting calls as necessary.
- Executed data entry tasks to ensure client information was up-to-date in databases.
- Collaborated with other departments to provide necessary assistance when required.
Waitress
Greensborough RSL
Greeensborough, VIC
05.2005 - 06.2009
- Delivered exceptional customer service to enhance dining experiences.
- Trained new cashiers in procedures and customer service best practices.
- Managed inventory levels through timely restocking of merchandise during shifts.
- Managed customer complaints in a professional manner.
- Trained new staff on service protocols and menu knowledge.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Processed cash transactions accurately using POS system.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Supported event coordination by setting up tables and serving guests.
- Developed relationships with regular customers through friendly interactions.
- Maintained clean workstations by restocking supplies and wiping down counters.
Education
VCE -
Loyola College
Watsonia, VIC11-2002
Skills
- Office management and scheduling
- Project coordination
- Data organization and management
- Customer service
- Menu expertise
- Team collaboration
- Conflict resolution
- Employee training
- Relationship building
- Sales strategies
- Inventory management
- Reservation coordination
- Work ethic
Certification
Working with Children's Check
References
References available upon request.
Timeline
Administrator
Kelly Gang Building Group
11.2020 - 12.2025
Catalogue Delivery
PMP Distribution
03.2016 - 11.2020
Retail Worker
Ollie's Place
06.2013 - 09.2017
Administrative Clerk
Argus Technologies & Porter Davis
02.2011 - 09.2012
Waitress
Greensborough RSL
05.2005 - 06.2009
VCE -
Loyola College