Rebecca Kidd
Melton South,Victoria
Summary
Friendly Cashier offering more than 3 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Retention Customer Service Representative
Foxtel
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered average of 15+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Handled over 15_ calls per shift presenting relevant product information and cancelling services.
Floor Hand
COLES MELTON SOUTH VICTORIA AUSTRALIA
05.2008 - 12.2008
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Receive, open, unpack and issue sales floor merchandise.
- Clean display cases, shelves, and aisles.
- Maintained clean, organized, hazard-free work areas for optimized site safety.
- Completed job tasks accurately under challenging weather conditions, demonstrating adaptability and resilience.
- Executed daily operations quickly and accurately, achieving productivity targets.
- Selected appropriate pumps, valves and associated equipment for productive drilling operations.
Front End Staff/ Floor Stock
GO-LO SUNSHINE VICTORIA AUSTRALIA
04.2006 - 12.2007
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Greet customers entering establishments.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves, and mark prices on shelves and items.
- Request information or assistance using paging systems.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Front End Staff/ Pizza Maker
DOMINO'S SUNSHINE VICTORIA AUSTRALIA
01.2006 - 01.2007
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Greet customers entering establishments.
- Measure ingredients required for specific food items being prepared.
- Take food and drink orders and receive payment from customers.
- Serve orders to customers at windows, counters, or tables.
- Prepare dough, following recipe.
Education
Staughton College
Melton, Victoria11.
High School Diploma -
Victorian International Academy
Fitzroy Victoria 11.2019
Skills
- Strong customer relationship builder
- Cash handling
- Knowledge of basic food preparation
- Well groomed
- Cash handling accuracy
- Organized
- Flexible schedule
- Basic
- Credit
- Issue receipts
- Sales
- Team contribution
- Understanding of emergency procedures
- Regulatory compliance
Accomplishments
- Food Preparation.
- Answered telephone calls and responded to inquiries.
- Greeted each customer with friendly eye contact.
- Prepared food items.
- Weighed and measured ingredients.
- Customer Service and Retail.
- Answered Phones.
- Response to Customer Complaints.
- General Cash Handling.
- Till Counting.
- Stocking Shelfs.
- Floor Hand.
- Stock Take.
Custom
Offering 3 year + of call centre background in Retention, answering phones call via AWS, taking payments, updating customers personal details.
Having knowledge with engaging with customers, handling customers complaints and feedback.
Working in a fast paced environment, working as team via home and office
Timeline
Retention Customer Service Representative
Foxtel
09.2021 - Current
Floor Hand
COLES MELTON SOUTH VICTORIA AUSTRALIA
05.2008 - 12.2008
Front End Staff/ Floor Stock
GO-LO SUNSHINE VICTORIA AUSTRALIA
04.2006 - 12.2007
Front End Staff/ Pizza Maker
DOMINO'S SUNSHINE VICTORIA AUSTRALIA
01.2006 - 01.2007
Staughton College
High School Diploma -
Victorian International Academy
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