Rebecca Koenig
Sydney,NSW
Summary
Passionate B2B Operations Lead with a background in optimising operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, I thrive in cross-functional team environments to deliver effective and efficient outcomes with a client-centric approach. My focus lies in the B2B sector, driving growth and profitability across key accounts.
Overview
5
5
years of professional experience
Work History
Operations Lead - New Ventures
Koala
Sydney, NSW
12.2024 - Current
- SME, enterprise, and wholesale end to end logistics (forecasting, planning, ordering, last mile).
- Manage key accounts across B2B channels, wholesale, and marketplaces, ensuring client satisfaction and retention.
- Lead team development, fostering growth, and enhancing capabilities.
- Drive commercial strategies to achieve revenue targets and profitability.
- Spearhead Build-to-Rent (BTR) project management, coordinating cross-functional efforts.
- Identifying process inefficiencies or bottlenecks, and developing and implementing solutions/integrations to combat this.
- Partnership (employee/member) benefits account management and planning/marketing.
New Ventures - Team Leader
Koala
Sydney, NSW
10.2023 - 12.2024
- Team Training and Development
- Key Account Management (B2B/wholesale)
- Fulfilment and Operations lead (B2B)
Senior Agent/Aftercare Specialist
Koala
Sydney, NSW
11.2022 - 11.2024
- Support Customer Service Team Leaders in day to day operations of running CS Team.
- Implementing engagement calendar and leading culture initiatives.
- Warranties/returns support for Koala customers.
- Lead logistics x CS rep responsible for cross functional team process and implementations.
Store Manager
General Pants Co
Sydney, NSW
03.2020 - 11.2022
- Day to day tasks of running a business including rostering, budgeting, stock handling, visual merchandising, hiring etc.
- Over the 2+ years, managed 3 stores (Eastgardens, Warringah and the Flagship store in George Street Sydney) providing consistent growth YOY for all stores despite closures for lockdown.
Education
Bachelor of Science - Social Science (Psychology) - Minor Criminology
Charles Sturt University
Wagga Wagga01-2017
Skills
- Stock Forecasting/Planning
- B2B Logistics (last mile)
- Key account management (wholesale, marketplace, B2B)
- Team management and development
- Identify, plan, and implement tech process improvements
- Employee/member benefits management
- Commercial acumen
- Build-to-Rent (BTR) project management
References
References available upon request.
Timeline
Operations Lead - New Ventures
Koala
12.2024 - Current
New Ventures - Team Leader
Koala
10.2023 - 12.2024
Senior Agent/Aftercare Specialist
Koala
11.2022 - 11.2024
Store Manager
General Pants Co
03.2020 - 11.2022
Bachelor of Science - Social Science (Psychology) - Minor Criminology
Charles Sturt University
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