Rebecca Kullay

• Manage a portfolio of injured workers using person centered principals
• Engage with various stakeholders including the worker, their families and service providers to ensure medical and like requests are assessed and managed promptly and meet regulatory requirements
• Work alongside a multidisciplinary team, drawing on their expertise and knowledge to support best practice case management
• Respond to a variety of communication methods promptly
• Complete data management, ensuring attention to detail and timely input to ensure up to date information is available

• Provide exceptional customer service, addressing inquiries and concerns professionally.
• Determine eligibility and verify accuracy of application data for streamlined licensing processes.
• Thoroughly review license applications, ensuring continued compliance with state regulations.
• Demonstrate self-motivation and strong sense of responsibility.
• Execute high-volume data entry with precision and attention to detail.
• Support the team on time-sensitive projects.
• Communicate additional licensing steps to customers via phone, email, or mail.

• Collaborated with the Management Group to design and execute people and culture recruitment processes that aligned with business objectives.
• Implemented cloud-based tools (SharePoint and Trello) for efficient recording and reporting.
• Established an employee contract register
• Created employment contracts for renewals, new hires, and secondments.
• Supported exiting employees with asset management, cessation dates, and documentation.

This role was created to support the national growth strategy. Focusing on NSW and Victoria, I engaged with existing and new clients within the community services industry to introduce ProCare Australia's services.

Key points of activity within the role;

• Met with a variety of service providers within non-government and government agencies, developing partnerships to facilitate tailored staffing solutions
• Attended industry events and stakeholder meetings as introduction points to research staffing pain points across the sector
• Drove business development initiatives with the recruitment and account management teams including the roll out of the regional market strategy focusing on child and family services across remote and regional QLD and NSW
• Developed reporting systems using live documents to assist with the flow of real time communication between teams in each state

ProCare Australia re-established the Sydney office in December 2017. I was promoted to the Business Development Manager role where I re-engaged with existing clients and focused primarily on building on the NSW market.

• Established and nurtured client relationships through regular meetings to identify service need
• With support of the senior leadership team, drove the implementation and roll out of the regional and rural recruitment strategy
• Developed internal live reporting and recording systems including Google Drive
• Supported the recruitment team to implement recruitment campaigns including national searches for Executive roles and bulk recruitment for government contracts
• Liaised with clients to determine their current staffing pain points and offer tailored solutions
• Develop and distribute marketing and information material via social media, websites and direct email
• Contract preparation and negotiation
• Negotiated and implemented pricing structures aligning to the client's budget
• Supervised a team of Client Relationship Managers in NSW and QLD
• Submitted weekly reporting to the National Manager providing information on client activity, new business, projects updates and staff performance
• Offered a suite of services and solutions to clients dependant on their staffing needs including labour hire and fixed term contracts

Promoted to the Operations Manager role to oversee daily operations, maintaining performance through leadership, direction and support to develop positive and customer focused service delivery.

• Provided daily supervision to the team of Recruitment Consultants, administrative staff and Oncall staff
• Oversaw screening processes and worked with the consultants to ensure best matching practices
• Assisted both the team and clients with placement negotiations as required including Client Agreements and Preferred Supplier Agreements
• Implemented and reviewed ongoing recruitment strategies to maintain a pool of high quality staff supply to industry clients
• Worked with the Executive Management team to actively contribute to the strategic development of the business through input into the annual budget, providing reporting on market forecasts and Implemented marketing initiatives that were attractive to both clients and candidates
• Completed formal supervision and performance reviews for all staff to address areas for growth and develop career progression plans

• Mentor role for the recruitment team that included quality assurance and candidate skills matching, assisting the team to negotiate recruitment processes with clients and interview technique development
• Completed recruitment campaigns via advertising, screening and interviewing of candidates, qualifying their qualifications, experience, existing and transferrable skills, passions and preferences
• Recruitment campaigns spanned both the public and private sectors and included case management, contract disaster recovery relief, specialist roles in counselling, psychology and clinical practitioners, management and executive management recruitment within child protection, child and family, mental health, disability, housing and homelessness and migrant and refugee services.

ProCare Australia supplies staffing solutions for community service professionals across both government and non-government organisations across Australia. The core business of ProCare Australia is to recruit Social Workers, Psychologists & professionals for casual, locum & permanent positions within the Community Services industry.

Key points of activity within the role;

• As a Recruitment Consultant I engaged with clients to determine their staffing needs beyond the traditional ‘brief’
• I was proactive in getting to know the client, their team and the organisational culture in order to source people that best suited their business
• I worked closely with candidates in the same way, to draw upon their practice frameworks and employment preferences to support them into their next career step

Staffing OptionS provides personalised support across Brisbane for people and their carers living with a disability.

Key points of activity within the role;

• As a private recruitment agency specialising in disability support I facilitated ongoing rostering of Disability Support Workers for services providing support to children and adults living with a disability
• This included in-home, residential and community participation
• Recruitment of Disability Support Workers
• Provided case management services for adults receiving block funding for in home and community participation
• Completed high volume data entry with accuracy

As a Child Safety Officer I was employed within the Intensive Family Support (IFS) team. This offered the opportunity to work with families and engage with case management activities as well as represent the Department at court proceedings as required.

Key points of activity within the role;

• Provision of case management services including in home support for vulnerable families
• Developed case planning using a client centred approach
• Provided referral and assistance to families to link them to relevant support services that would include domestic and family violence prevention, counselling, school supports, housing support, Centrelink, GP health and drug and alcohol support services
• Provided advocacy for client to work towards their goals
• Completed a range of reporting and court work including affidavits and extensive case notes