Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
Rebecca Kyte

Rebecca Kyte

Housekeeper team leader
Oberon,NSW

Overview

17
17
years of professional experience

Work History

Receptionist

Jenolan Caves Reserve Trust
08.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Housekeeper

Jenolan Caves Reserve Trust
05.2012 - Current
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Rotated linens in storerooms and replenished when supplies ran low.

Kitchen Hand

Jenolan Caves Reserve Trust
02.2007 - 12.2009
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Transported food items from storage areas to kitchen for prepping.
  • Followed recipes and chef instructions to prepare food correctly.
  • Plated and presented food following chef requirements.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Learned other teammates' work tasks to train as backup.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Monitored food temperatures and quality throughout shifts.
  • Cleaned and maintained work areas, equipment and utensils.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Followed food safety practices and sanitation guidelines.
  • Removed trash and cleaned kitchen garbage containers.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Maintained composure and work quality while under stress.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Stocked and rotated food items according to expiration dates.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Maintained high personal grooming standards and uniform presentation.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Lifted and carried heavy materials.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Monitored food temperature, discarding items not stored correctly.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Pushed, pulled and transported large loads and objects.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

Certificate IV - Design And Visual Communications

Bathurst Tafe
Bathurst
11.2011

Certificate II - Visual And Performing Arts

Bathurst Tafe
Bathurst, NSW
11.2010

Certificate III - Visual And Performing Arts

Bathurst Tafe
Bathurst, NSW
09.2010

Skills

  • Time Management
  • Greeting and Seating Clients
  • Organization Skills
  • Customer/Client Relations
  • Performance Improvement
  • Staff Management
  • Office Equipment Operations
  • Quality Control Guidelines
  • Guest Amenity Replenishment
  • Vacuuming and Sweeping
  • Health and Safety Regulations
  • Cleaning Bathrooms
  • Interior and Exterior Cleaning
  • Floor Scrubber Machines
  • Polishing Surfaces
  • Mopping and Buffing Floors
  • Stocking Bathrooms
  • Greet Guests
  • Order Supplies
  • Natural Cleaning Products
  • English Language Fluency
  • Decision-Making Skills
  • Complex Problem-Solving
  • Commercial Cleaning
  • Five-Star Resort Cleaning
  • Green Cleaning Methods
  • Hazardous Chemical Training
  • Bed Making
  • Cleaning Techniques
  • Special and Routine Cleaning
  • Active Listening
  • Wall and Ceiling Cleaning
  • Customer Inquiry and Response
  • Judgment and Decision-Making
  • Mattress Cleaning and Turning
  • Guest Service and Support
  • Deep Cleaning Protocols
  • Team Support and Collaboration
  • Microsoft Windows
  • Guest Satisfaction
  • Damage and Theft Reporting
  • Housekeeping

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Receptionist

Jenolan Caves Reserve Trust
08.2022 - Current

Housekeeper

Jenolan Caves Reserve Trust
05.2012 - Current

Kitchen Hand

Jenolan Caves Reserve Trust
02.2007 - 12.2009

Certificate IV - Design And Visual Communications

Bathurst Tafe

Certificate II - Visual And Performing Arts

Bathurst Tafe

Certificate III - Visual And Performing Arts

Bathurst Tafe

Similar Profiles

CREATE PROFILE
Rebecca KyteHousekeeper team leader