Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Rebecca Lamaro

Silverdale,NSW

Summary

I am constantly seeking new challenges, striving to advance and "think outside the box" for improved outcomes. Having the opportunity to further my education and skills. I aim to excel and continue developing within the organisation.

I am a reliable and punctual person who takes pride in their work and is always eager to develop new skills and continue to learn. I have the determination to see my work to its completion and work well as a team player or independently.

Overview

17
17
years of professional experience

Work History

Patient Liaison Officer

NSW Health
Penrith, NSW
05.2022 - Current
  • Consistently demonstrated a high level of customer service during all ward visits and phone interactions by attentively listening to patient needs and providing timely assistance while sustaining eye contact throughout the interaction.
  • Exercised patient-centered approach ensuring positive results and minimal financial burdens
  • Demonstrated strong communication skills in negotiating debts with overseas patients and implementing effective payment plans.
  • Maintained a consistently high level of respect for patient confidentiality in all interactions, whether in person, on the phone, or while handling patient files
  • Maintained open lines of communication with a wide range of community members and professionals, demonstrating an exceptional level of both verbal and written skills needed for efficient job performance.
  • Collaborated regularly with Doctors to discuss patient financial classifications and the use of private health for surgeries.
  • Liaised with patients via emails and phone to prepare quotes for upcoming surgeries and hospital accommodation costs.
  • Proficient in utilising TEAMS to communicate with colleagues and participate in online meetings.
  • Responding to PLO emails from patients, Doctors secretaries and other hospital staff. I am required to attend to emails received from Revenue Department and notify them back when tasks are completed.
  • Regularly communicate via phone, with several health funds to obtain patient eligibility prior to obtaining patient conversions and signatures on paperwork.
  • The use of IPM to update patient details and to change their financial classification.
  • Skills in the following programs, Excel for filtering data exported from other programs, Revenue Portal to identify patients holding private health insurance, PBRC to write activities and updates on patient episodes which can be view by multiple departments, Content Manager to upload completed signed paperwork for revenue to access, VEVO to check medicare ineligible visas, PRODA to check medicare details, Powerchart to access patients medical notes for accurate processing of fund checks, Firstnet to monitor ED admissions when working from ED, Outlook for Emails and calendar, IPM to change the financial classifications of a patient, THELMA to complete fund checks and Teams to effectively communicate with colleagues.

Administration Assistant

National Locksmiths and Security
10.2021 - 05.2022
  • Job Scheduling
  • Responding to client/Subcontractor emails
  • Booking in Subcontractors
  • Job Follow ups
  • Banking, handling money and balancing tills
  • Ordering stock
  • Typing Letters and Quotes
  • Supporting the Office Manager
  • Process payments
  • Multi-Tasking
  • Greeting clients at reception
  • Inbound/Outbound phone calls
  • Providing a high level of customer service
  • Assisting client enquiries
  • Using Xero
  • Data entry
  • Scanning
  • Filing

Store Manager

Subway Nepean Village
08.2009 - 12.2018
  • Training and Developing Staff
  • Open and Close store
  • Handle Customer Complaints
  • Weekly stocktake
  • Banking, handling money and balancing tills
  • Ordering stock
  • Maintaining store hygiene
  • Ensuring store standards are met
  • Processing of catering orders
  • Main point of call for staff
  • Rostering
  • Delivering cash deposits to the bank
  • Hiring Staff and performing Interviews
  • Organise sick leave coverage
  • Weekly store reports for head office
  • Providing a high level of customer service
  • Answering the store phone and taking phone enquiries

Rooty Hill RSL (Human resources)
01.2009 - 12.2010
  • Sorting through successful resumes
  • Updating data bases
  • Assist in organising OH&S training

Front counter and Party host

AMF Bowling Penrith
09.2007 - 08.2009
  • Organising and hosting parties
  • Take parting bookings
  • Arranging parties to suit customers' needs
  • Handling complaints
  • Answering phone
  • Providing high customer service
  • Greeting customers as they arrive
  • Money handling
  • Ensuring customers enjoyed their experience at the centre

Education

Skills

  • Reliable
  • Punctual
  • Work ethic
  • Fast Learner
  • Adaptability
  • Communication skills
  • Teamwork
  • Independence
  • Honesty
  • Customer service
  • Calm under pressure

Accomplishments

  • 5 year service award (Subway)
  • Customer service awards (Subway)
  • Nominated for the Youth Award for penrith in 2014
  • Completed extensive training with head office (Subway)

References

Can be provided upon request

Timeline

Patient Liaison Officer

NSW Health
05.2022 - Current

Administration Assistant

National Locksmiths and Security
10.2021 - 05.2022

Store Manager

Subway Nepean Village
08.2009 - 12.2018

Rooty Hill RSL (Human resources)
01.2009 - 12.2010

Front counter and Party host

AMF Bowling Penrith
09.2007 - 08.2009

Similar Profiles

CREATE PROFILE
Rebecca Lamaro