Rebecca Lavelle

• All Managerial tasks in the everyday running of the Tavern
• High level of consistent Customer Service
• Both opening and closing shifts, along with the responsibility of closing tills and money handling
• Both TAB and KENO trained and certified.
• Training of new staff
• Regular weekly shifts in the Kitchen assisting the head chef

• Full management of 3 private Yachts - Yot Blue, Yot 75 and Yot Vice with regards to stock, produce and ordering from numerous suppliers on the East Coast of Australia
• Full solo Chef duties - An average of 2-3 charters per day, catering for up to 180-200 pax per day
• Full food and beverage services including bar work on all charters.
• Assisted with the management of Head Stewardesses and co-ordination with Managers and the Owners of Yot Club to see their wishes and the direction of the company carried out on a day to day basis.
• Able to assist with lines, fenders, helping to direct the boat when parking at the dock, and calling distance for the Skipper when required

• Full run of the tour day for up to 160pax
• Manifest responsibilities, VIP Guest Director
• Crew Manager of Daily jobs/tasks
• All accounting of daily sales of F&B as well as merchandise
• Direct communication with the Master on all activities
• Ordering of boat stores daily

• Everyday running of vessel, including all interiors
• Food and Beverage for up to 25pax Per Charter
• Valet Services
• Implementing interior inventories and maintenance procedures
• Watchkeeping
• Assisting Deck Crew with lines and fenders as required

Managed daily operations, including administration, customer service, and backend systems maintenance.

• Executed intensive training programs for all newly onboarded staff.
• Maintained impeccable written and verbal communication with executives and clients.
• Coordinated international travel arrangements for Managing Director across multiple countries.
• Welcomed guests in person, providing exemplary customer service via phone and email.
• Collaborated with management on foundational decisions to shape company growth since inception.

• Managed an average of 100 calls daily, addressing inquiries and resolving issues efficiently.
• Enhanced customer experience to foster loyalty among clientele.
• Collaborated with sales, marketing, and administrative teams for daily operational support.
• Processed heavy paperwork flow while coordinating invoicing and shipping with accounting departments.
• Investigated and resolved customer complaints promptly and empathetically.
• Acted as main liaison between customers, management, and sales teams.
• Directed calls to appropriate individuals and departments to ensure effective communication.