Rebecca Law
Belmont,VIC
Summary
I am an experienced administration professional with a proven track record of enhancing client satisfaction through friendly and exceptional service, and efficient schedule management. I am skilled in data entry, have rigorous attention to detail, and my welcoming nature fosters positive interactions between clients and colleagues alike.
Overview
9
9
years of professional experience
Work History
Administration
Vets of Geelong
12.2019 - Current
- Client/Patient Interaction: Greeting clients and patients with a friendly and professional attitude, ensuring a welcome atmosphere. Handling incoming phone calls and emails, as well as in-person enquiries promptly and courteously. Providing a high standard of empathetic and informative support to clients regarding their enquiries.
- Schedule Support: Maintaining awareness of what is happening across all three clinics to ensure seamless consult and surgery flow.
- Administrative Support: Maintaining accurate and up-to-date client and patient records. Creating invoices, processing payments, issuing receipts, and managing billing enquiries. Supporting clients with their pet's insurance needs. Assisting with the preparation and distribution of client communications such as appointment reminders. Proofreading and sending patient histories.
- Maintain Clinic Hygiene Standards: Ensuring the reception area, consult rooms, and outside areas are clean, stocked and presentable at all times.
Production Manager
Freckleberry Chocolate Factory
09.2018 - 06.2024
- Production: Created and oversaw production schedules and adjusted projects and crew numbers as needed. Coordinated with other departments to align production with customer requirements and deadlines. Oversaw quality control and maintained strict adherence to standards to achieve high levels of customer satisfaction.
- Personnel: Partnered with senior management on hiring and coaching new team members, and evaluating performance of existing production team. Encouraged a culture of continuous improvement. Enhanced employee satisfaction and retention by developing a supportive and inclusive work environment.
- Inventory: Monitored inventory levels and sourced materials to keep up with production goals. Coordinated with sales and marketing team to align promotion and production schedules, thus optimizing inventory levels.
- Maintenance and Safety: Maintained and repaired equipment. Reported faults/safety concerns and oversaw their correction. Championed safety initiatives, leading to a decrease in injuries among staff.
Receptionist/Medical Typist
Geelong Medical Imaging
05.2016 - 11.2018
- Client Interaction: Warmly greeted patients in-person, via email and over the telephone, providing professional, friendly and knowledgeable assistance. Used multi-line telephone system to answer and direct high volumes of calls. Kept reception area clean and neat to give visitors a positive first impression.
- Schedule and Administrative Support: Meticulous management of appointment scheduling and client information, checking and scanning referrals, and maintaining strict confidentiality standards. Handled cash/EFTPOS transactions and maintained sales and payments records accurately. Transcribed and edited radiologist reports from dictation.
Skills
- Strong verbal and written communication
- Service-orientated mindset
- Time/schedule management
- Professional phone etiquette and multi-line telephone skills
- Data entry/transcription
- Payment processing
- Attention to detail
- Professional personal presentation
Timeline
Administration
Vets of Geelong
12.2019 - Current
Production Manager
Freckleberry Chocolate Factory
09.2018 - 06.2024
Receptionist/Medical Typist
Geelong Medical Imaging
05.2016 - 11.2018
Similar Profiles
Daisy WoodhamsDaisy Woodhams
Volunteering at Geelong Food Relief, Geelong West Rotary ClubVolunteering at Geelong Food Relief, Geelong West Rotary Club
Manpreet KaurManpreet Kaur
Nursing team leader at St. John of God Hospital GeelongNursing team leader at St. John of God Hospital Geelong
Jason HewittJason Hewitt
Sales Consultant - New Builds at Geelong Property Hub/Lara Real EstateSales Consultant - New Builds at Geelong Property Hub/Lara Real Estate