Rebecca Lees
Sydney,NSW
Summary
Results-driven leader of leaders with expertise in operational excellence, budget management, risk framework enhancement, and impactful process improvements. Proven track record of optimising costs and while passionately fostering high-performing teams that drive cultural transformation and elevate customer experiences.
Overview
12
12
years of professional experience
Work History
Head of Communications & Governance
Insignia Financial
Sydney, NSW
07.2018 - 09.2024
- Harmonised departmental efforts to meet regulatory standards and achieve strategic goals.
- Conducted hands-on installation and maintenance of communication and governance tools.
- Recommended and implemented policy changes to strengthen the risk framework.
- Monitored configuration, custody, security and destruction of sensitive material.
- Designed and presented reports to boards, auditors, and senior executives detailing data insights.
- Created a high-performing and highly engaged team by coaching managers and fostering succession planning.
Head of Rapid Change (Business Improvement)
MLC/NAB
Sydney, NSW
01.2017 - 07.2018
- Developed creative ideas to advance team efficiency.
- Ensured alignment with customer demands through detailed research.
- Resolved customer issues promptly using efficient digital tools.
- Generated $5 million in cost savings through innovative problem-solving strategies.
Manager/Head of Call Centres
MLC/NAB
Sydney, NSW
12.2012 - 12.2016
- Implemented quality assurance frameworks to minimize risk and enhance service outcomes.
- Implemented structured strategies for recruitment, onboarding, and career pathways.
- Streamlined processes to enhance operational efficiency and consistent service delivery
- Developed and oversaw budgets for teams across four locations.
- Increased employee engagement index significantly, from a baseline of 31 to an impressive 82.
Education
Dual Diploma Hotel & Tourism - Hospitality And Tourism Management
Blue Mts International Hotel Management School
Leura NSWDiploma - Human Resources Management
Swinburne University
Melbourne, VICSkills
- Exceptional people leadership
- Operational excellence
- Trusted stakeholder relationships
- Project and change management
- Strategic planning and execution
- Cost reduction strategies
Timeline
Head of Communications & Governance
Insignia Financial
07.2018 - 09.2024
Head of Rapid Change (Business Improvement)
MLC/NAB
01.2017 - 07.2018
Manager/Head of Call Centres
MLC/NAB
12.2012 - 12.2016
Dual Diploma Hotel & Tourism - Hospitality And Tourism Management
Blue Mts International Hotel Management School
Diploma - Human Resources Management
Swinburne University
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