Rebecca Levy
Craigieburn,Australia
Summary
I’m a highly motivated individual eager to lend 15 years of knowledge to enhance business performance. I'm experienced with team management, coaching and goal setting designed to inspire success. I’m results-driven with a passion for people, growth, and efficiency while being quick to adapt to different processes and drive company objectives and values.
Overview
15
15
years of professional experience
Work History
Manager in Training / Acting Manager
Bevilles Jewellers
06.2010 - 11.2023
- My role included providing support to the store manager and team to ensure that customers were given a world class experience encompassing company values and adhering to set policies and procedures
- Engaged in high level customer experience in sales and relations
- Ensured budgets were met by managing employee performance through KPI coaching, goal setting, and day-to-day direction
- Assisted in managing a team of 12-20 employees while maintaining high performance standards, demonstrating strong leadership and problem-solving skills
- Successfully maintained a $3M turnaround store which was consistently in the top 3 performing branches of the company
- Displayed operational prowess in merchandising and identifying procedural inefficiencies and implementing changes which led to enhanced performance
- Assisted in multiple store locations including Head Office with various tasks such as training, stock take, merchandising and store shutdown and/or relocation
Assistant Manager
Dusk
09.2008 - 01.2010
- My role included working closely with the store manager to ensure the team and store were presentable and up to company standard to provide full and excellent services to all customers
- Provided quality customer service to address questions, concerns, wants, and needs
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- As this was my first management role, I was able to learn many new transferable skill sets
- Engaging with and encouraging the team to strive for the top by winning multiple company sales incentives
Education
Completed VCE -
Craigieburn Secondary College
01.2004
Certificate II in Business Office Administration -
Kangan Batman TAFE
01.2003
Skills
- Team Development & Coaching
- Customer Service, Experience & Relations
- Goal Setting and Planning
- Schedule Management
- Inventory Control
- Operations Oversight
- Merchandising
- Initiative & Problem Solving
References
Available upon request
Timeline
Manager in Training / Acting Manager
Bevilles Jewellers
06.2010 - 11.2023
Assistant Manager
Dusk
09.2008 - 01.2010
Certificate II in Business Office Administration -
Kangan Batman TAFE
Completed VCE -
Craigieburn Secondary College
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