Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rebecca Lewis

Moama,NSW

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager

Gravity Shack
Echuca, Victoria
10.2023 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Monitored staff performance and addressed issues.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Deputy Manager

Aldi
Echuca, Victoria
01.2023 - 10.2023
  • Developed and implemented new procedures to improve efficiency of the organization.
  • Monitored daily operations and ensured compliance with company policies and regulations.
  • Provided guidance and support to team members to help them achieve goals.
  • Resolved conflicts between staff members in a timely manner.
  • Reviewed financial statements and reports to ensure accuracy of data.
  • Developed strategies for improving customer service standards within the organization.
  • Created processes for handling customer complaints effectively.
  • Analyzed customer feedback data to identify areas of improvement in services offered by the organization.
  • Ensured adherence to safety measures at workplace as per regulatory guidelines.
  • Participated in regular brainstorming sessions with senior management team regarding strategic initiatives taken by the organization.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Department Manager

Woolworths
Moama, NSW
04.2004 - 01.2023
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Organized quarterly meetings with senior management to review departmental goals and objectives.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Managed budgets effectively by making sure costs stayed within allocated limits.
  • Reviewed existing processes regularly for potential opportunities for automation or efficiency gains.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Handled shift overstock, restocking and inventory control.
  • Followed safety protocols and company processes and procedures.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Balanced workloads to meet targets without overtaxing employees.

Education

High School Diploma -

Awatapu College
Palmerston North, New Zealand

Skills

  • Employee Scheduling
  • Cost Planning
  • Database Management
  • Team Supervision
  • Performance Management
  • Logistics Planning
  • Staff Management
  • Customer Service
  • Customer Engagement
  • Retail Management
  • Department leadership
  • Order Management
  • Personnel Management
  • Flexible Schedule
  • Regulatory Standards
  • Supervisor
  • Safety and Security
  • Rules and regulations
  • Conflict de-escalation
  • Employee performance evaluation
  • Personnel training and development
  • Training and Development
  • Staff Development
  • Recruiting and Hiring
  • Scheduling
  • Supply and inventory management
  • Relationship building and management
  • Loss Prevention
  • Motivational Leadership
  • Departmental rapport
  • Order Processing
  • Employee Management

Certification

  • National Recognised Food Saftey Certificate
  • St Johns First Aid Certificate

References

References available upon request.

Timeline

Manager

Gravity Shack
10.2023 - Current

Deputy Manager

Aldi
01.2023 - 10.2023

Department Manager

Woolworths
04.2004 - 01.2023

High School Diploma -

Awatapu College

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Rebecca Lewis