Rebecca Ligrov
Brisbane,QLD
Summary
Compassionate and reliable Support Worker with extensive experience across community, in-home and Supported Independent Living (SIL) environments. Skilled in supporting clients with disability, dementia, mental health conditions and complex behavioural needs while promoting independence, dignity and choice. Competent in implementing individualised NDIS plans, behaviour support strategies, personal care, community access and safe medication administration. Offers intermediate-level craft abilities including sewing, knitting and crochet, and enjoys teaching these skills to enhance client engagement, fine-motor development and meaningful daily routines. Recognised for clear communication, accurate documentation and a warm person-centred approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Support Worker
Helpalong
04.2025 - Current
- Delivered high-quality, person-centered support to NDIS participants across Supported Independent Living (SIL), in-home care, and community access environments, ensuring all support aligned with individual NDIS goals and care plans.
- Assisted clients with daily living tasks, including showering, grooming, continence support, medication prompts, meal preparation, mobility assistance, and household routines, following NDIS Practice Standards and organizational procedures.
- Provided specialized support to clients with dementia, including redirection, sensory cues, continence assistance, agitation reduction strategies, maintaining routines, and monitoring changes in cognition, behavior, or urinary patterns.
- Supported participants with mental health conditions, such as schizophrenia, paranoia, depression, anxiety, bipolar disorder, and psychosocial disability, using therapeutic communication, de-escalation, and trauma-informed care.
- Followed all SIL requirements, including shift reports, incident management, behavior support plan (BSP) implementation, restrictive practice monitoring, medication recording, and adherence to WHS and risk plans.
- Facilitated community access, supporting clients to attend appointments, shopping, recreational activities, social outings, therapy sessions, and goal-based skill development, promoting independence and social inclusion.
- Implemented positive behavior support (PBS) strategies, redirection, strengths-based approaches, and safety planning for clients with complex behaviors or emotional dysregulation.
- Maintained a high standard of home presentation in SIL settings, including cleaning, laundry, food safety, infection control, color-coded cleaning, and hazard identification.
- Accurately completed shift notes, progress notes, handovers, incident reports, risk assessments, and communication logs in accordance with NDIS documentation standards.
- Provided safe manual handling support, including the use of hoists, slide sheets, wheelchairs, transfer belts, and followed all mobility and falls-prevention plans.
- Monitored participant health and well-being, reporting early signs of infection, behavioral changes, skin concerns, swelling, continence issues, poor intake, mobility changes, or mental health deterioration.
- Built a strong rapport with clients using empathy, patience, and consistent communication, ensuring choice, dignity, respect, cultural sensitivity, and client empowerment.
- Worked collaboratively with families, support coordinators, OT/PT/behavior therapists, case managers, and medical professionals to maintain a consistent and goal-focused support approach.
- Supported participants with building life skills, including budgeting, cooking, cleaning, communication, social skills, routine building, and safe decision-making.
- Ensured compliance with the NDIS Code of Conduct, privacy, professional boundaries, and safe practice at all times. Provided safe medication support in line with NDIS practice standards, organizational medication policy, and client medication charts.
- Completed and followed medication competency requirements (if applicable) for medication prompts, assistance, administration, or supervised self-administration.
- Ensured the correct Five Rights of Medication: right client, right medication, right dose, right time, and right route.
Restaurant Manager
Coolabah Tree Cafe
11.2016 - 01.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development .
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Beauty Therapist
Pure Indulgence
02.2012 - 11.2016
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Increased salon revenue by upselling additional services and retail products to clients.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
- Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
- Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.
- Provided expert makeup application services for special events such as weddings and proms, resulting in satisfied clients and repeat business.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Chef
La Porchetta
04.2008 - 01.2012
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department .
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
- Coordinated with team members to prepare orders on time.
- Disciplined and dedicated to meeting high-quality standards.
- Set up and broke down kitchen for service.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
Apprentice Chef
Weeroona Hotel Motel
03.2005 - 04.2008
- Set up food stations by following chef's orders.
- Displayed adaptability by quickly learning new menu items as they were introduced into the rotation.
- Maintained well-organized mise en place to keep work consistent.
- Prepared cooking ingredients for chef.
- Contributed to a supportive team atmosphere by assisting fellow team members during peak service hours when needed.
- Performed other tasks as assigned by sous chef or chef
- Acquired knowledge of diverse cooking methods including grilling, baking, frying, sautéing and steaming to produce high-quality dishes efficiently.
- Participated in staff training sessions to learn new culinary techniques, elevating the overall skill set within the kitchen team.
- Continuously expanded culinary knowledge by attending industry events and workshops, staying informed of the latest trends in food preparation and presentation.
- Operated commercial cooking and baking equipment in support of head chef.
- Assisted in inventory control, ensuring optimal levels of ingredients and supplies were available for daily operations.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
- Rotated through all prep stations to learn different techniques.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Education
Certificate III - Commercial Cookery
Tafe
Diploma - Diploma of Beauty Therapy
Katrinas School of Hair And Beauty
Certificate II - Nail Technology
Open Colleges
Certificate III - Administration
Business
High School Diploma -
Elanora State High School
Gold Coast, QLDCertification
Federal Police Check
First Aid Certificate
safety food handling
Certificate 3 in individual support- currently studying
Diploma of counselling
Timeline
Support Worker
Helpalong
04.2025 - Current
Restaurant Manager
Coolabah Tree Cafe
11.2016 - 01.2020
Beauty Therapist
Pure Indulgence
02.2012 - 11.2016
Chef
La Porchetta
04.2008 - 01.2012
Apprentice Chef
Weeroona Hotel Motel
03.2005 - 04.2008
Certificate III - Commercial Cookery
Tafe
Diploma - Diploma of Beauty Therapy
Katrinas School of Hair And Beauty
Certificate II - Nail Technology
Open Colleges
Certificate III - Administration
Business
High School Diploma -
Elanora State High School