Rebecca Lovegrove
Brisbane,QLD
Summary
I am a dedicated and reliable individual who prioritizes organization and strives to deliver my best in both work and personal endeavours. With a strong belief in continuous learning and maintaining a positive attitude, I consistently provide exceptional service to clients and stakeholders, regardless of the circumstances. Although I was previously studying towards a Certificate IV in Veterinary Nursing, I deferred due to family circumstances. My passion for animal care remains unwavering and a lifelong goal and career aspiration. I am eager to make a meaningful contribution to the welfare of animals within the community and excited about the opportunity to showcase my dedication and capabilities in animal care.
Overview
3
3
years of professional experience
Work History
Receptionist
Animal Welfare League Community Vet Clinic
03.2024 - 10.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Answered high volumes of calls promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Teacher Aide
Woodridge North State School
01.2022 - 12.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported staff through scheduling meetings, communicating with stakeholders and preparing crucial documents.
- Delivered excellent communication services through prompt responses to inquiries, addressing concerns effectively, and building strong relationships with families within the school community.
Casual Sales Assistant
Seafolly
02.2022 - 01.2023
- Developed strong relationships with customers, fostering repeat business and loyalty.
- Maintained a clean and organized store, ensuring a welcoming environment for shoppers.
- Assisted in inventory management, keeping shelves stocked and visually appealing to customers.
- Handled customer inquiries and concerns professionally, resolving issues promptly and effectively.
- Contributed to team sales goals by consistently meeting or exceeding personal targets.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Certificate III - In Animal Studies
Tafe Queensland
Gold Coast, QLD11.2020
Queensland Certificate of Education -
Southport State High School
Gold Coast, QLD11.2018
Skills
- Client communication
- Proficient in Microsoft suits
- Supply ordering and restocking
- Basic animal care
- Time management
- Adaptability and flexibility
- Multitasking
- Professionalism
- Self-motivation
- Problem-Solving
- Strong history in customer service
- Scheduling
Timeline
Receptionist
Animal Welfare League Community Vet Clinic
03.2024 - 10.2024
Casual Sales Assistant
Seafolly
02.2022 - 01.2023
Teacher Aide
Woodridge North State School
01.2022 - 12.2023
Certificate III - In Animal Studies
Tafe Queensland
Queensland Certificate of Education -
Southport State High School
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