Rebecca Loveridge
Mildura,VIC
Summary
thank you for taking the time to consider my resume
as you can see I am a loyal employee I have been with Coles supermarket for nearly 28 years where I have held multiple positions from checkout operator, service supervisor, and office manager I am currently a night and weekend checkout supervisor.
I started with GTS Freight Management a little over seven years ago, where I was employed as a Data operations assistant. I held this position for five years. I then moved into the administration side of the business, where I managed several blue-chip customer accounts, including Coles, Carlton United Brewery, Woolworths, and Australian Vintage Winery.
I then moved into the Payroll assistant position where I assist in completing payroll for around 182 drivers and yardmen.
I have knowledge in the use of Microsoft Office and Word and limited knowledge of Excel.
I have around 28 years of customer service experience and around 25 years managing team members I have worked for just over 7 years in administrative environment.
I have full working rights in Australia.
please contact me if I can be with any way of assistance with any questions regarding my resume
Overview
28
28
years of professional experience
Work History
Data Operations Assistant
GTS Freight Management
Mildura, VIC
10.2017 - Current
- Created detailed customer job builds to ensure project accuracy.
- manifested drivers to allocated tasks for tracking payment.
- Assisted operations managers in fulfilling all operational requirements.
- Oversaw stock rejections and assisted with freight rebooking at third-party depots, enhancing operational efficiency.
- Managed pallets within the 2IC program, ensuring efficient inventory control.
- Performed quick and efficient data entry, ensuring accuracy and timely processing.
Accounts Receivable Assistant
GTS Freight Management
Mildura, VIC
10.2017 - Current
- Generated reports detailing outstanding customer balances and aging information.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Maintained detailed records of all accounts receivable transactions.
- Provided customer service by responding to inquiries from clients related to their accounts.
- Managed timely invoicing of clients and ensured accurate billing details.
- Assisted with month-end closing activities such as preparing journal entries and account reconciliations.
- Reconciled customer accounts and resolved discrepancies.
- Assisted with month-end and year-end closing processes.
- Investigated discrepancies between customer payment records and internal records.
- Processed invoices, payments and credits for customers.
- Enhanced customer satisfaction through prompt and courteous handling of all inquiries and complaints.
- Performed office duties and administrative tasks to facilitate accounts receivable departmental functions.
- Applied cash receipts and performed daily bank deposits.
- Managed multiple blue chip customer accounts, ensuring timely and accurate processing of all invoicing
Payroll Assistant
GTS Freight Management
Mildura, VIC
10.2017 - Current
- Prepared and balanced end-of-month and year financial reports, and reconciled payroll issues.
- Processed new employee paperwork and entered information into the payroll system.
- maintained employee confidence by keeping information private.
- Generated employee pay slips and direct deposit files in a timely manner.
- Calculated overtime wages and vacation accruals as required.
- Processed employee rehires, transfers, terminations, and withholdings.
- Coordinated child support deductions.
- Resolved discrepancies in employee paychecks on an individual basis.
- Responded to employee inquiries regarding payroll and timekeeping.
- Onboarded new employees in time reporting and payroll systems.
- Resolved payroll discrepancies by analyzing information and providing solutions.
Customer Service Supervisor
Coles supermarket
Mildura, VIC
03.1997 - Current
- Oversaw security measures at checkouts such as bag checks or metal detectors when needed.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed daily operations, client relations and IT.
- Resolved customer complaints in an efficient and courteous manner.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Organized staff schedules to ensure adequate coverage during peak hours.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Reconciled registers to prepare daily bank deposits.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Performed regular audits of registers and POS systems for accuracy.
- Supervised a team of cashiers, providing guidance and training on policies and procedures.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Directed and supervised staff performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Counted and balanced registers.
- Provided feedback to management regarding employee performance issues.
- Processed payments promptly for customers to exceed productivity standards.
- Coordinated with other departments within the store to resolve customer issues quickly.
Office Manager
Coles supermarket
Mildura, VIC
03.1997 - Current
- Ordered supplies and equipment to maintain adequate inventory levels.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained confidential records relating to personnel matters.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Used judgment and initiative in handling confidential matters and requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Administered payroll and maintained proper documentation of employee personnel.
- Assisted in recruiting, onboarding and training new employees.
- Managed the completion of work cover applications and formulated return-to-work plans.
- Facilitated store inductions for new hires, promoting a smooth integration into the team.
Skills
- Recordkeeping
- Onboarding and orientation
- Professional and friendly
- Administrative support
- Hiring and training
- Positive attitude
- Attention to detail
- Policy and procedure adherence
Timeline
Data Operations Assistant
GTS Freight Management
10.2017 - Current
Accounts Receivable Assistant
GTS Freight Management
10.2017 - Current
Payroll Assistant
GTS Freight Management
10.2017 - Current
Customer Service Supervisor
Coles supermarket
03.1997 - Current
Office Manager
Coles supermarket
03.1997 - Current
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