REBECCA MACMANUS
Toongabbie,Vic
Summary
Experienced, reliable, hard working business professional with over 25 years experience in Project Management, Senior Administration, Stakeholder engagement, Business Planning, Human Resource Management, Operations, Procurement, Safety & Wellbeing and Customer Service.
Overview
24
24
years of professional experience
Work History
Senior Project Advisor
Dept of Energy, Environment and Climate Action
03.2024 - Current
- Establish and maintain strong relationships across the Group, and with the broader Department to ensure timely, effective delivery of funded initiatives.
- Provide support and advice for project managers on Project Initiation, Project Briefs, Project Plans, Final Evaluation Reports, Project Closure and Project Terminations.
- Develop the competencies (skills) of professionals, including identifying and co-ordinating project management training (training by DEECA and others).
- Provide advice on, recommend and establish suitable project governance arrangements for BFS Group programs and initiatives.
- Manage special projects (e.g. whole-of-Group projects) and provide oversight on high risk projects for the
Group. - Work collaboratively with the Corporate Services Group to achieve consistency and best practice in
systems and processes across the Bushfire and Forest Services Group. - Provide technical and strategic advice to the Manager – Group Program and Planning Office, Divisional Project Managers and others as required, on areas of specialised knowledge.
Project and Planning Officer
Department Energy, Environment and Climate Action (DEECA)
02.2021 - 02.2024
- Provide oversight and coordination of projects and programs and associated reporting across BFS
- Support the GPPO to enable best practice project management, procurement, business planning and performance across BFS
- Provide meeting and secretariat support for the GPPO
- Implement and Manage database /knowledge management systems for lessons learned knowledge repository and management of project file/documents
- Foster strong relationships with a range of internal and external stakeholders
- Liaise with and assist Project Managers to ensure best practice reporting
- Coordinate, Monitor, collate and produce monthly project reporting
- Project Performance monitoring committee meeting coordination and document preparation.
HR & Safety Officer
Department Energy, Environment and Climate Action (DEECA)
02.2020 - 02.2021
- Provide advice to staff on human resource management and safety and well being
- Provide guidance and advise to hiring manager on recruitment process and procedures to ensure correct steps are taken
- Deliver the effective and efficient provision of human resource management and safety and welling activities to support a high performing culture
- Provide accurate monitoring and reporting on workforce planning and capability data, workplace health, safety and well being activities across Gippsland
- Secretariat of the Regional Safety Consultative Committee, monitor corrective actions and Support administration of learning and development programs
- Support the Regional Manager, Business Services to deliver high quality business services that support the RD and the DCFO to meet operational objectives and priorities.
Recruitment Officer
Department Energy, Environment and Climate Action (DEECA)
09.2019 - 01.2020
- Provide advice to Hiring Managers on a range of recruitment and employment-related issues in line with policy and procedural requirements
- Manage recruitment process through Service now and Springboard
- Co-ordinate and support the advertisement and selection process, including the collation and distribution of applicants, preparation of employment letters and commencement packs and associated paperwork
- Deliver high quality customer service
- Ensure compliance with all recruitment policies and procedures.
Planning and Performance Officer (Gippsland, Hume and Grampians)
Department Energy, Environment and Climate Action (DEECA)
12.2018 - 09.2019
- Monitor and coordinate monthly project reporting in sycle
- Liaise with and assist Project Managers to ensure best practice reporting
- Coordinate, collate and produce monthly reporting
- Risk Register review and management
- Coordinate, collate and produce Business Plan for 19-20
- Coordinate, collate and produce BIA for Business Continuity plan
- FTE Allocation for 19-20
- Review and update Business Preparedness plan.
Team Leader Business Services
Department Energy, Environment and Climate Action (DEECA)
04.2018 - 12.2018
- Manage Front of House across four sites
- Lead, mentor, direct and manage Business Support Officers
- Recruitment, onboarding and training of staff
- Rostering across 4 sites
- General reception and Administration work
- Game and Fishing Licenses and applications
- Supervising Hound Hunting tests
- Assisting customers with various inquiries
- Customer Service
- Facilities Management
- Accommodation Management
- Fleet Management
- IT Management
- Projects as directed by the Manager Business Services.
Regional Operations Manager/Executive Assistant to the Director (formerly Practice Manager)
The Foot and Ankle Clinic (Formally Gippsland Foot Clinic)
11.2002 - 04.2018
- Manage all aspects of clinic operations for 15 clinics
- Customer Service Management across 15 clinics
- Coordination and implementation of customer service strategies
- Project Management
- Business Planning, reporting and analysis
- Full Human Resource function
- Manage a team of 35 administrative staff and 11 Podiatrists
- Rostering, Payroll Management, WorkCover and Superannuation
- Recruitment and Training
- Lead, Mentor, monitor and counsel staff when required
- Financial / Budget / Expense accountability
- IAS, BAS and Payroll Tax preparation and payment
- Accounts payable and receivable
- Marketing - sales and promotions
- Advertising
- Record and data management
- Policy and Procedure development and implementation
- Prioritize my own workload and that of the Directors and the team to ensure deadlines and responsibilities are met
- Capacity/demand prioritizing schedule entire 12-month calendar for all Podiatrists across all clinics
- Debt collection
- Stock control
- IT maintenance – responsible for all office technology/computer system
- Office contract management
- Site visitor liaison, including contract staff
- Executive Assistant to Company Director
- Manage Directors Diary and arrange appointments
- Travel arrangements
- Provide high quality confidential secretarial support
- Prepare correspondence, documents and reports
- Maintain computer documents and databases
- Prepare for meetings including agendas and minutes
- Manage Office/Business in Director’s absence
- Communicate and liaise on behalf of Director with Board members, staff and Associates
- Respond to and sort all mail/correspondence.
Assistant Practice Manager / Podiatry Assistant
Gippsland Foot Clinic
06.2001 - 11.2002
- Assist Manager in all aspects of clinic operations
- Manage clinic in Manager’s absence
- Accounts payable and receivable
- Debt collection
- General reception and administration work
- Customer Service / Patient relations
- Processing patients accounts
- Stock control
- Fitting and selling footwear.
Personal Assistant/ Office Manager
Williams Event Management Pty Ltd
11.2000 - 06.2001
- Attend to all administration needs for the Company Director
- Customer Service
- Co-ordinate projects as required by Director
- Operate and manage ticketing program for all major events
- Financial management
- Manage reception
- Administer all office correspondence
- Create promotional flyers.
Areas of expertise/skills
- Project Management Experience
- Senior Projects Advisor Experience
- Proven ability to build effective working relationships
- Skilled in time management of conflicting priorities
- Extremely well developed organisational skills
- Driving customer service standards
- Strong Problem solving skills
- Stakeholder Management and Engagement
- Human Resource Management
- Staff Management, mentoring, training, development and wellbeing.
- Recruitment, selection, onboarding & training of staff
- Operational management of multi-site clinics and teams
- Admin & financial management for company
- Payroll & personnel records management
Professional Development
- 2024 Applied Project Management training
- 2019 Leadership Capability Development Program
- 2019 Mental Health & Wellbeing - Managers
- 2018 Physiological First Aid Training
- 2016 Basic First Aid
- 2005 Exceptional Customer Service Course
- 2005 Excelling As A Manager/Supervisor (SkillPath Seminars)
- 2001 Advanced Word and Excel 2000 course
- 1996 Management Training & Development
References
- Sarah McMaster, Professional Reference (Former Supervisor), 0438 961 442
- Jodie Mills, Senior Performance Advisor 0407 042 139
Timeline
Senior Project Advisor
Dept of Energy, Environment and Climate Action
03.2024 - Current
Project and Planning Officer
Department Energy, Environment and Climate Action (DEECA)
02.2021 - 02.2024
HR & Safety Officer
Department Energy, Environment and Climate Action (DEECA)
02.2020 - 02.2021
Recruitment Officer
Department Energy, Environment and Climate Action (DEECA)
09.2019 - 01.2020
Planning and Performance Officer (Gippsland, Hume and Grampians)
Department Energy, Environment and Climate Action (DEECA)
12.2018 - 09.2019
Team Leader Business Services
Department Energy, Environment and Climate Action (DEECA)
04.2018 - 12.2018
Regional Operations Manager/Executive Assistant to the Director (formerly Practice Manager)
The Foot and Ankle Clinic (Formally Gippsland Foot Clinic)
11.2002 - 04.2018
Assistant Practice Manager / Podiatry Assistant
Gippsland Foot Clinic
06.2001 - 11.2002
Personal Assistant/ Office Manager
Williams Event Management Pty Ltd
11.2000 - 06.2001
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