Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Rebecca MacRae

Airlie beach,Australia

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

waitress

Comfort Foods Cafe Inverness
04.2022 - 09.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Sales Assistant

Next Clothing
10.2022 - 03.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma -

Millburn Academy
Inverness, Scotland
01.2022

Skills

  • Superior Organizational Skills
  • Quantity Checking
  • Brand and Product Knowledge
  • Guest Experiences
  • Answering Customer Questions
  • Phone Answering
  • Warehouse and Delivery Methods
  • Till Counting
  • Cash Handling
  • Safe Equipment Handling
  • Stocking and Replenishing
  • Creative Solutions
  • Billing and Payment Processing
  • Customer Needs Assessment
  • Returns and Refunds
  • Cash Register Operation
  • Serve Customers

Additional Information

  • AWARDS , 3x Karate awards 3x Sprinting awards 2x Academic awards 1x Gymnastics award

Timeline

Sales Assistant

Next Clothing
10.2022 - 03.2023

waitress

Comfort Foods Cafe Inverness
04.2022 - 09.2022

High School Diploma -

Millburn Academy

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Rebecca MacRae