Rebecca Mannion
Ridgewood ,WA
Overview
22
22
years of professional experience
Work History
Owner/Operator Truck Driver
Wyong Removals and Storage
01.2020 - 11.2024
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
- Contributed to a positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed routine maintenance on truck to keep in working order.
Personal Banker
Westpac Bank
03.2016 - 12.2019
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Greeted customers and delivered information about new account processes.
Farm Hand Manager
Red Lea Poultry
07.2015 - 07.2016
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
- Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
- Conducted daily health checks on animals, swiftly identifying and addressing any signs of illness to maintain herd health.
- Enhanced farm safety by implementing updated protocols, reducing occurrence of accidents and injuries on farm.
- Streamlined feeding processes, ensuring all animals received appropriate nutrition for optimal growth and health.
- Led tours for visitors, providing educational insights into sustainable farming practices and promoting community engagement.
- Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.
In-Home Child Caregiver
Northern Rivers Family Daycare
10.2011 - 01.2014
- Managed daily routines, including meal preparation, bathing, dressing, and bedtime rituals to maintain consistency for the children.
- Established positive relationships with children by engaging in interactive play sessions and offering emotional support as needed.
- Ensured a safe and nurturing environment by childproofing the home and monitoring play areas.
- Coordinated household chores such as laundry, grocery shopping, and cleaning to maintain a clean living environment for the family.
- Developed strong communication with parents to keep them informed of their child''s progress and any concerns.
- Enhanced children''s social skills by organizing playdates and group activities.
- Administered medications, maintained records, and coordinated medical appointments for the proper care of children.
- Introduced fundamental reading skills using engaging books tailored for each individual''s interests and abilities at an early stage.
- Read stories, sang songs and facilitated creative play.
- Monitored children's activities to verify safety and wellbeing.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Documented children's growth and development.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Customer Service Representative
Westpac Bank
02.2008 - 06.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Store Manager
My House
09.2005 - 01.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Reported issues to higher management with great detail.
Store Manager
Ed Harry Menswear
02.2003 - 09.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
Assistant In Nursing - Nursing
TAFE NSW
NSW2001
Year 10 - Student
Oxley High School
Tamworth, NSW12.1990
Skills
- DOT compliance
- Professionalism and work ethic
- Safe driving practices
- Safety compliance
- Self-motivation and discipline
- Accident prevention strategies
- Customer service
- Effective communication
- Route planning expertise
- Strong work ethic
- Attention to detail
- Customer-oriented
- Time management
- Assisting customers
- Customer relations
Timeline
Owner/Operator Truck Driver
Wyong Removals and Storage
01.2020 - 11.2024
Personal Banker
Westpac Bank
03.2016 - 12.2019
Farm Hand Manager
Red Lea Poultry
07.2015 - 07.2016
In-Home Child Caregiver
Northern Rivers Family Daycare
10.2011 - 01.2014
Customer Service Representative
Westpac Bank
02.2008 - 06.2010
Store Manager
My House
09.2005 - 01.2008
Store Manager
Ed Harry Menswear
02.2003 - 09.2005
Assistant In Nursing - Nursing
TAFE NSW
Year 10 - Student
Oxley High School
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