Rebecca Marshall

• Meeting and greating customers
• Organising families for classes
• Emails
• Help setting up for classes
• Approaching parents about how classes are going for their children
• Assisted in troubleshooting escalated customer service issues.
• Provided excellent customer service through active listening skills.
• Provided customers with friendly customer service.
• Handled escalated customer service issues efficiently and effectively.
• Provided customer service for incoming inquiries and complaints.

• I run all admin side for Marshall Building including myob , pays and adding
• Developed and maintained filing systems for easy document retrieval.
• Maintained office supplies inventory and ordered replacements as necessary.
• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Performed data entry into computer systems; ensured accuracy of all entered information.
• Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
• Assisted with accounts receivable and accounts payable functions.
• Reviewed billing statements for accuracy prior to submitting them for payment processing.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Answer phone calls for appointments

Organised appointments

• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
• Performed data entry into computer systems; ensured accuracy of all entered information.
• Responded to customer inquiries via email or telephone in a polite and professional manner.
• Provided administrative support to the Office Manager and other staff members.
• Greeted visitors and directed to appropriate location or person.
• Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
• Managed staff calendars and coordinated travel, meeting and hotel accommodations.
• Operated office equipment such as photocopiers, scanners, and fax machines.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Assisted with accounts receivable and accounts payable functions.
• Managed staff calendars and coordinated travel, meeting and hotel accommodations