Rebecca Martin
Mount Eliza,VIC
Summary
Dynamic professional offering years of experience. Skilled in customer relationship management and office administration, I excel in fast-paced environments, driving customer satisfaction and operational efficiency. My friendly demeanor and excellent communication foster positive client interactions and workplace harmony.
Overview
31
31
years of professional experience
Work History
Event Organizer
Spark Swan Hill
Swan Hill, VIC
08.2023 - Current
- Spark is a biannual music event that I organise in conjunction with Rotary to raise funds and awareness for Suicide Prevention. Everyone involved is a volunteer. Our last event raised over $9000 which was donated to Swan Hill District Health. These funds were used for over 38 members of the local community to participate for free in the Mental Health First Aid Course.
Merchandiser
Metcash
Mornington, VIC
05.2021 - 07.2022
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
Office Administrative Assistant
TLR Finance
Somerville, VIC
11.2019 - 12.2021
- Offered comprehensive administrative support to the director, efficiently handling home loan documentation.
- Safeguarded company and client information by maintaining strict confidentiality in handling sensitive documents and records.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
Online Retailer
Kids Got Sole
Mount Eliza, VIC
06.2014 - 01.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through email, live chat, and social media platforms.
- Optimized stock levels, achieving cost reduction and consistent product presence.
- Implemented a user-friendly product categorization system to improve site navigation and increase sales conversion rates.
- Conducted regular competitor analysis to stay informed of industry trends and proactively adjust strategies as needed for continued growth.
- Partnered with influencers within the niche market space to expand brand reach and generate a surge in new customer acquisitions.
- Utilized social media platforms to engage with customers and promote new products, driving brand awareness within target demographics.
- Streamlined order processing for faster delivery times, resulting in increased repeat business and positive customer feedback.
Shop Owner
World of Music
Brighton East, VIC
02.1994 - 06.2015
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Scheduled client appointments for the music school.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
Personal Assistant
World of Music Buying Group
Brighton East, VIC
09.1998 - 06.2004
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Education
Diploma Of Social Media Marketing - Social Media Marketing
Shaw Academy
Online07.2017
Certificate IV - Retail Management
APA Retail Institute
Melbourne, VIC07.1998
Skills
- Friendly and outgoing
- Customer relationship management (CRM)
- Multitasking
- Customer service
- Decision-making
- Staff training
- Excellent communication
Timeline
Event Organizer
Spark Swan Hill
08.2023 - Current
Merchandiser
Metcash
05.2021 - 07.2022
Office Administrative Assistant
TLR Finance
11.2019 - 12.2021
Online Retailer
Kids Got Sole
06.2014 - 01.2020
Personal Assistant
World of Music Buying Group
09.1998 - 06.2004
Shop Owner
World of Music
02.1994 - 06.2015
Diploma Of Social Media Marketing - Social Media Marketing
Shaw Academy
Certificate IV - Retail Management
APA Retail Institute