REBECCA MAULE

I am currently engaged with DSL Law on a project/casual basis, fullfilling the roles of legal secretary and administrator. The nature of my responsibilities varies depending on the exigencies of the business. However, I've effectively utilised my skills in diverse capacities, encompassing:

• Providing relief reception duties.
• Facilitate in communication between clients and ensuring prompt responses to all inquiries.
• Assisting with and coordinating a substantial project aimed at digitising the records of a tourism business within a tight frame, facilitating its readiness for sale.
• Drafting correspondence and preparing documents.
• Undertaking general administration tasks such as copying a scanning documents.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organised workspace, ensuring compliance with health and safety regulations.
• Delivered outstanding service and engaging in friendly conversation with patrons and promotional staff.

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patient.
• Drove client safely to medical appointments.
• Support in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Assisted in reaching personal goals through targeted skill building activities and therapeutic interventions.
• Improved client independence by developing personalised support plans tailored to individual needs and goals.

• Self motivated, with a strong sense of personal responsibility.
• Worked effectively in fast paced environments.
• Skilled at working independently and collaboratively in a team environment within the hospitality industry.

• Managed office operations and staff efficiency.
• Scheduling appointments and travel for Solicitors.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Provided exceptional client service when addressing inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Coordinated schedules and managed calendars ensuring optimal time management.
• Updated reports, managed accounts, and generated reports for company database.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Payroll
• Managed financial records, ensuring accurate billing and prompt payments from clients.
• All other office duties and requirements.

• Handled sensitive information maintaining confidentiality when managing personnel files or financial data.
• Prepared and maintained daily correspondence, emails, phone calls, invoices as well as incoming and outgoing mail and faxes.
• Attending and taking notes/minutes within general office appointments as well as occasional prison visits.
• Provided clerical support to solicitors and other employees by copying, faxing, and filing documents.
• Managed executive calendars, scheduling appointments, meetings and travel to optimise time management.
• Developed strong working relationships with other legal firms and professional entities.
• General office support where required within the entire firm.

• Maintained organised and clean front office area.
• Managed high volume phone calls, directing inquiries to appropriate personnel.
• Enhanced client satisfaction by providing efficient and professional front desk services.
• Supported administrative tasks such as filing, data entry, and document preparation.
• Handled sensitive client information with confidentiality, adhering to company privacy guidelines.
• General office duties when required throughout the office.
• Sorting and delivery of incoming and outgoing office mail.

Various temping roles within Gold Coast Law Firms.