Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Rebecca McCullough

Altona,VIC

Summary

Customer-focused professional with extensive experience in executive hospitality, hospital nutrition, and retail customer service. Demonstrated ability to deliver high-quality service in fast-paced environments while supporting health and wellbeing through nutritional care. Strong communication skills and adaptability contribute to maintaining high standards of professionalism. Proven track record in conflict resolution and customer satisfaction, with effective supervisory and performance-assessment capabilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Team Lead

Tesco
Northern Ireland
09.2021 - 02.2025
  • Promoted to team lead, overseeing departmental functions and performance.
  • Developed comprehensive support skills across all store areas.
  • Ensured stock availability during peak periods to maximize sales.
  • Executed opening, closing, and shift change tasks to uphold operational standards.
  • Utilized Point of Sale register system for efficient transaction processing.
  • Resolved escalated customer issues with professionalism and effective communication.

Student Nutritionist

Royal Ulster Hospital
09.2023 - 01.2024
  • Fostered patient comfort and wellbeing through clear, compassionate communication with diverse populations.
  • Collaborated effectively with multidisciplinary teams, enhancing interpersonal and teamwork skills.
  • Maintained exceptional cleanliness, food safety, and hygiene according to hospital protocols.
  • Exhibited flexibility and professionalism in a fast-paced, high-stakes healthcare environment.

Executive Hospitality Server

SSE Arena
Northern Ireland
09.2019 - 08.2021
  • Delivered exceptional service to high-end clients as greeter, host, and server.
  • Adapted quickly to fast-paced environments, ensuring seamless operations.
  • Recognized twice as Employee of the Month for outstanding performance.
  • Coordinated cross-functional teams to achieve high-quality results within tight timelines.

Barista

Sodexo Food Service
Northern Ireland
07.2019 - 08.2019
  • Worked at UK Oen Golf tournament in media tent creating a wide variety of hot and cold drinks per shift in a busy environment with consistent positive customer responses.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Used POS system to accurately enter orders and process payments.

Kitchen Assistant

Rosedale Nursing Home
Northern Ireland
07.2018 - 07.2019

Assisted in preparing meals according to set menus and dietary restrictions.

Setting up afternoon tea and coffee station.

Washing dishes, pots, pans and utensils using commercial washing equipment.

Following strict food safety and hygiene protocols.

Checking deliveries of food and supplies for accuracy and quality.

Rotating stock using FIFO (First In, First Out).

Being attentive and caring to residents.

Education

Bachelor’s Degree with Honours - Human Nutrition with Professional Placement

Ulster University
01.2024

Skills

  • Customer service and support
  • Team leadership
  • Point of sale operations
  • Time management
  • Adaptability and flexibility
  • Eagerness to learn
  • Retail operations management
  • Cash handling
  • Complaint resolution
  • Problem solving
  • Leadership and mentoring
  • PDA stock management
  • Microsoft Office proficiency

Certification

  • Responsible Service of Alcohol (RSA) Certificate
  • Customer Service Training

References

References available upon request.

Timeline

Student Nutritionist

Royal Ulster Hospital
09.2023 - 01.2024

Customer Service Team Lead

Tesco
09.2021 - 02.2025

Executive Hospitality Server

SSE Arena
09.2019 - 08.2021

Barista

Sodexo Food Service
07.2019 - 08.2019

Kitchen Assistant

Rosedale Nursing Home
07.2018 - 07.2019

Bachelor’s Degree with Honours - Human Nutrition with Professional Placement

Ulster University
Rebecca McCullough