Rebecca McIntosh
Gold Coast,QLD
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
19
19
years of professional experience
Work History
Store Manager
Coles Supermarkets
Gold Coast, QLD
01.2006 - Current
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Identified opportunities for cost savings through waste reduction initiatives.
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Assessed operational efficiency of the store's departments.
- Performed regular price checks to ensure competitive pricing.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Education
BBA - Management
Griffith University
Gold Coast11-2009
High School Diploma -
Beaudesert State High School
Beaudesert QLD12-2006
Skills
- Operations Management
- Store Merchandising
- Shift Scheduling
- Competitor Monitoring
- Risk Management
- Talent Recruitment
- Team Development
- Employee Training
- Store operations oversight
- Customer Service Management
- POS Systems
- Retail Inventory Management
- Outstanding communication skills
- Marketing and Promotions
- Delegating Work
- Program implementation
- Friendly and Positive
- Multitasking and Organization
- Leading Staff Meetings
- Performance Reviews
- Training and mentoring
- Strategic thinker
- Relationship building and management
Timeline
Store Manager
Coles Supermarkets
01.2006 - Current
BBA - Management
Griffith University
High School Diploma -
Beaudesert State High School
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