Rebecca McIntosh
Clyde North,Australia
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
4
4
years of professional experience
Work History
Office Administrator
STACSO
Balaclava, Australia
06.2021 - Current
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed
- Processed invoices on a timely basis according to established procedures
- Reviewed completed work to verify consistency, quality, and conformance
- Created memos, letters and other documents, fostering internal and external communication
- Organized and maintained filing systems, including electronic databases and records
- Resolved customer inquiries and complaints requiring management-level escalation
- Performed clerical duties such as photocopying, faxing and scanning documents
- Scheduled appointments for senior management team members using Outlook calendar system
- Developed strong relationships with clients through excellent customer service skills
- Coordinated and managed daily administrative operations of the office
- Filtered emails based on importance and escalated issues to leadership
- Composed correspondence such as letters, emails, memos, reports and other documents
- Replenished office supplies, placing new orders for restocking to maintain inventory
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
- Completed day-to-day duties accurately and efficiently
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met
Education
High School Diploma -
Mentone Girls Secondary College
Mentone, VIC12.2007
Skills
- Document review
- Customer service
- Filing management
- Email management
- Appointment scheduling
- Communication skills
- Calendar management
- Business administration
- Telephone reception
- Scanning and copying
- Filing systems
- Time management
- Problem solving
- Record keeping
References
References available upon request.
Timeline
Office Administrator
STACSO
06.2021 - Current
High School Diploma -
Mentone Girls Secondary College
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