Rebecca Mclachlan
Summary
Possesses excellent communication, problem-solving and organisational skills. Trusted advisor goes extra mile to help individuals succeed. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Clinical Placement Officer
University Of South Australia
05.2022 - Current
- Deliver high quality and responsive customer service to all internal and external stakeholders. Developing and maintaining relationships with all stakeholders to anticipate expectations, listening and responding effectively and accurately to questions and resolving queries in accordance with University policies and procedures together with government and private agency requirements.
- Maintain the integrity of data across multiple internal and external student and placement systems.
- Coordinate consistent and high-quality student placements at metropolitan, rural, interstate and international agencies by applying a sound understanding of placement requirements and liaising with internal and external stakeholders.
- In conjunction with the Team Leader: CPU and Manager: CPU, provide support and training in the use and application of processes and systems, including the creation and maintenance of procedural documentation, templates and quick-part registry.
- Prepare and format reports (including customised reports) for stakeholders relating to student compliance (or non-compliance), accommodation, agency and immunisation requirements and the Enterprise Patient Administration System.
- Identify and collaboratively participate in the development, implementation and regular review of administrative systems, processes and databases in accordance with team, Division and University quality improvement initiatives
- Proactively ensure agreements between government and private agencies and the University are in place.
Senior Patient Services Officer
Calvary North Adelaide Hospital
10.2019 - 05.2022
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Referred clients to appropriate team members, community agencies and organisations to meet treatment needs.
- Facilitated communication between clients and other service providers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Liaising with Dr's rooms, pre-admission points, wards, nurses, and other hospitals.
- Previous positions include admission desk, case note preparation, DPS unit, public outsource processing, switchboard
Patient Liaison Officer and Personal Assistant
Oromax
05.2017 - 10.2019
- Manage lists of most demanding responsibilities of the business
- Manage diaries, meetings, and appointments and dealing with a high number of phone calls and requests
- Registered theatre bookings, assembling theatre lists, coordinating surgeries with hospitals, patients, and health funds.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Created and maintained organisational database of stakeholders and contacts for use by personnel.
- Frequently inspected production area to verify proper equipment operation.
Dental Assistant & Receptionist
Peter Muggleton BDS
06.2011 - 05.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
Education
Certificate III - Companion Animals
TAFE SA
Adelaide, SA12.2021
Certificate III - Dental Assisting
TAFE SA
Adelaide, SA12.2012
Skills
- Social Perceptiveness
- Critical Thinking
- Customer Interaction
- Complex Problem-Solving
Hobbies
I enjoying spending my personal time down at the beach, walking my dog, and keeping fit at the gym. I am a keen runner and have previously completed a half marathon. I enjoy time with my family and friends and adrenaline activities such as watersports, dirt bikes and snowboarding. I have been known to do the odd skydive and bungee jump.
Timeline
Clinical Placement Officer
University Of South Australia
05.2022 - Current
Senior Patient Services Officer
Calvary North Adelaide Hospital
10.2019 - 05.2022
Patient Liaison Officer and Personal Assistant
Oromax
05.2017 - 10.2019
Dental Assistant & Receptionist
Peter Muggleton BDS
06.2011 - 05.2017
Certificate III - Companion Animals
TAFE SA
Certificate III - Dental Assisting
TAFE SA
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