Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
-Building strong relationships with relevant business stakeholders.
-Completing various merchandising tasks such as planograms, point of sale set up, pricing and ticketing.
-Understanding customer behavior, monitoring stock movements, managing inventory levels.
-Ensuring product displays are appealing to customers and implementing promotional activities.
- Selling in new lines and deals in independents
- Setting priorities and managing territory and call cycles
-People Management-Ability to lead by example with passion to develop and motivate a team of Merchandisers and Sales Representatives.
-Coaching and training team members to achieve improved results.
-Sound administration and planning skills to set and coordinate sales objectives and initiatives to capitalise on new opportunities.
-Communication skills committed to positive and professional rapport with all internal and external stakeholders
-Calling on clients and promoting the company's products and services to further develop their position in the marketplace.
-Ensuring all products have optimum shelf position to maximise sales.
-Achieve and exceed sales and volume targets set each period.
-Manage trade support investments to territory budget levels and ensure investments are planned,controlled and measured.
-Identify new business opportunities to build the business base by identifying prospective customers and to present to them effective proposals to win new accounts and long term supply agreements.
-File ongoing/daily reports on business calls and related activities.
-Liaising effectively with internal departments to ensure -maximum customer service levels.
Melanie O'Sullivan
Beiersdorf State Operation Manager VIC/TAS
0468559552
Louise Gurrie
Fonterra Territory Manager
0409143815