Rebecca McNamara
Brisbane,QLD
Summary
Dedicated professional with a strong focus on customer service, inventory management, and billing processes. Proven ability to train staff and resolve customer/patient inquiries efficiently, contributing to enhanced customer-patient satisfaction.
Overview
9
9
years of professional experience
Work History
Retail Coordinator
Repco
North Lakes, QLD
08.2025 - Current
- Coordinated inventory management and stock replenishment processes.
- Assisted in training new staff on customer service protocols.
- Handled daily sales transactions and maintained cash register accuracy.
- Supported merchandising efforts by organizing product displays effectively.
- Collaborated with team members to resolve customer inquiries efficiently.
- Monitored store cleanliness and ensured compliance with safety standards.
- Marked clearance items.
- Developed good professional relationships with customers and reps.
- Managed product returns and exchanges in a timely manner.
- Participated in promotional events to enhance customer engagement.
- Resolved customer complaints promptly and professionally.
- Trained new staff on customer service, cash handling, and product knowledge.
Receptionist, Accounts Receivable
Brisbane Hydraulics and Diesel Services
North Lakes, QLD
05.2023 - 03.2024
- Managed incoming calls and directed them to appropriate departments efficiently.
- Processed customer invoices and maintained accurate accounts receivable records.
- Assisted customers with inquiries, providing information about services offered.
- Maintained organized filing systems for customer documents and transactions.
- Handled cash transactions and processed payments with attention to detail.
- Scheduled appointments and meetings for service technicians and clients effectively.
- Maintained accurate records of all accounts receivable transactions.
- Prepared bank deposits according to company policies and procedures.
- Maintained organized filing systems for all accounts receivable documents.
Accounts Receivable Clerk
Star Liquor
Eagle Farm, QLD
11.2022 - 05.2023
- Processed customer invoices and ensured timely billing for Str Liquor clients.
- Managed accounts receivable transactions using accounting software efficiently.
- Reconciled customer accounts to maintain accurate financial records.
- Communicated with customers regarding payment inquiries and outstanding balances.
- Assisted in resolving discrepancies between customer payments and invoices.
- Collaborated with team members to streamline billing processes at Str Liquor.
- Supported month-end closing activities by preparing necessary reports and documentation.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Maintained accurate records of accounts receivable and payable transactions.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Reviewed all incoming payments for accuracy before posting them into the general ledger system.
- Fluent in ZERO and MYOB
Online Customer Service Representative
Woolworths Deception Bay
Deception Bay, QLD
08.2017 - 02.2023
- Collaborated with team members to improve customer service processes and workflows.
- Assisted customers with order tracking and shipment updates effectively.
- Resolved customer complaints in a timely manner.
- Maintained up-to-date knowledge of company policies and product offerings regularly.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Developed strategies to improve customer service experience.
- Night Worker
- Audits.
- Assisted customer with product select.
Education
Medical Terminology
Australian Medical Association
Perth, WA07-2015
High School Diploma -
Centenary State High School
Mt Ommaney11-2001
Skills
- Inventory management
- Cash handling
- Product knowledge
- Visual merchandising
- Customer service
- Billing processes
- Appointment scheduling
- Time management
- Customer engagement
- Effective communication
- Records reconciliation
- Customer relations
- Multitasking
- Retail operations
- Superior work ethic
- Team building
- Teamwork
- Handling complaints
- Interpersonal skills
- Records organization
- Problem-solving
References
- Supervisor: Claire Bowns - 0421810910
- Personal : - 0474176396
Timeline
Retail Coordinator
Repco
08.2025 - Current
Receptionist, Accounts Receivable
Brisbane Hydraulics and Diesel Services
05.2023 - 03.2024
Accounts Receivable Clerk
Star Liquor
11.2022 - 05.2023
Online Customer Service Representative
Woolworths Deception Bay
08.2017 - 02.2023
Medical Terminology
Australian Medical Association
High School Diploma -
Centenary State High School