Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Simon Micallef

Ropes Crossing

Summary

Dynamic Store Manager with a proven track record at Ampol, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training and innovative merchandising strategies, resulting in increased sales. Skilled in inventory management and problem-solving, fostering a collaborative environment that drives performance and operational efficiency.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Store Manager

Ampol
06.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Store Manager

Caltex Franchise
07.2015 - 06.2020
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Manager

Caltex Service Station
09.2010 - 07.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Business Owner

CTC Tobacconist
06.2006 - 07.2010
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Negotiated favourable terms with suppliers, improving profit margins without compromising on quality.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Storeman

P&O Cold Storage
02.1995 - 04.2006
  • Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
  • Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
  • Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
  • Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
  • Demonstrated excellent attention to detail while verifying incoming shipments against invoices or purchase orders for accuracy.
  • Assisted in training new employees on company policies, warehouse procedures, equipment operation, safety protocols, and inventory management systems.
  • Contributed to team success by actively participating in staff meetings, sharing feedback on operational improvements, and assisting colleagues when needed.
  • Streamlined warehouse operations for increased efficiency through regular assessments and improvements to the organizational layout.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Education

High School Diploma -

St Agnes
11-1990

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store opening and closing
  • Training and mentoring
  • Team leadership
  • Outstanding communication skills
  • Customer service management
  • Store operations

Certification

food health and safety


rsa

forklift license

first aid certificate



Timeline

Store Manager

Ampol
06.2020 - Current

Store Manager

Caltex Franchise
07.2015 - 06.2020

Assistant Manager

Caltex Service Station
09.2010 - 07.2015

Business Owner

CTC Tobacconist
06.2006 - 07.2010

Storeman

P&O Cold Storage
02.1995 - 04.2006

High School Diploma -

St Agnes
Simon Micallef