Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Rebecca Milton

Rebecca Milton

Wodonga,VIC

Summary

Skilled Mortician experienced in body handling and preparation. Works closely with family members to carry out last wishes. Detail-oriented, thorough and caring. Accomplished in planning and executing professional services. I am an empathetic driven worker who can deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Funeral Director Assistant / Mortuary Assistant

Lester & Son Funerals
Wodonga
06.2021 - Current
  • Managed timing of floral deliveries for multiple services per day.
  • Completed death certificates, burial permits and other legal documents for families.
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
  • Worked with cemeteries to schedule grave opening and closing.
  • Prepare deceased ready for viewings and funerals.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained staff on operating procedures and company services.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Medical Receptionist / Pre Admission Officer

Ramsay Health
Albury, NSW
04.2024 - 06.2025
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.

Personal Carer

Estia Health
Wodonga, VIC
09.2017 - 04.2021
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Completed regular check-ins and progress report for each client.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisting with feeding and meal times.
  • Showering and dressing.

After School Care Coordinator

Wodonga Primary School
Wodonga
02.2002 - 04.2011
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Volunteered at local community organizations, providing assistance with day-to-day operations.
  • Developed and maintained courteous and effective working relationships.
  • Prepared meals for children.
  • Organised activities appropriate for school aged children.
  • Liaison with parents.
  • Manage staff and organise rostering weekly.

Education

Certificate III - Individual Support

Tafe Wodonga
Wodonga, VIC
10.

Bachelor Of Education - Education

Charles Sturt University
Albury, NSW
05.2004

Year 12 VCE

Catholic College Wodonga
Wodonga, VIC
11.1999

Skills

  • Funeral Industry Regulations Knowledge
  • Remains Preparation
  • Home and Hospital Removals
  • Work Orders
  • Cremations
  • Proper Phone Etiquette
  • Company Standards
  • Funeral Planning
  • Memorial Coordination
  • Schedule Burials
  • Support Families
  • Obituary Writing
  • Dressing and Casketing

Certification

  • Compulsory Resuscitation in Defibrillation
  • First Aid
  • Infection Control Trained
  • Communicate Effectively
  • Problem Solving
  • Privacy Awareness
  • Hazard Identification
  • Developing Resilience
  • Masterclass Customer Service

References

Abby Walter - 0401132389 (Cancer Hospital)

Kim Watson - 0488482623 (Lester & Son)

Timeline

Medical Receptionist / Pre Admission Officer

Ramsay Health
04.2024 - 06.2025

Funeral Director Assistant / Mortuary Assistant

Lester & Son Funerals
06.2021 - Current

Personal Carer

Estia Health
09.2017 - 04.2021

After School Care Coordinator

Wodonga Primary School
02.2002 - 04.2011

Certificate III - Individual Support

Tafe Wodonga

Bachelor Of Education - Education

Charles Sturt University

Year 12 VCE

Catholic College Wodonga
Rebecca Milton