Rebecca Morter
Mount Moriac,VIC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Operations Manager
Kmart
03.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- For Kmart I have worked at 2 different stores and have been able to work as a team with my team members as well as the management team
- I am responsible for all service areas (Self-Service checkouts, Checkouts, Customer Greeter, Service Desk), Online Orders and Administration
- My current role is at a very high volume store where I am required to do multiple tasks at once
- I have learned how to manage my time to complete all the tasks that are needed to do throughout the day plus whatever else is needed
Team Member
Kmart
03.2015 - 02.2021
- As a team member I was multi skilled in all areas of the store, I was a team leader in multiple sections of the store (8-10 people at a time) and trusted with closing the tills of a night.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Overnight Duty Manager
Kmart
12.2020 - 01.2021
- I was trusted with running the store overnight, with running a small team and dealing with customers.
Bar Tender
Geelong Rangers Football Club
01.2019 - 12.2019
- Geelong Rangers
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Bachelor of Criminology -
Deakin University
Waurn Ponds01.2024
High School Diploma -
Sacred Heart College
Geelong11.2017
Skills
- Staff Training
- Staff Management
- High-Pressure Environments
- Policy and Procedure Implementation
- Staff Development
- Schedule Oversight
- Recruiting and Hiring
- Customer Relationship Management
- Maintaining Compliance
- Microsoft Office Expertise
- Management
- Team-Orientated
Timeline
Operations Manager
Kmart
03.2021 - Current
Overnight Duty Manager
Kmart
12.2020 - 01.2021
Bar Tender
Geelong Rangers Football Club
01.2019 - 12.2019
Team Member
Kmart
03.2015 - 02.2021
Bachelor of Criminology -
Deakin University
High School Diploma -
Sacred Heart College
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