Rebecca Muller
Bohle Plains
Summary
Dedicated Sales Assistant and Restaurant Manager industry professional with demonstrated strengths and commitment in customer service,. leadership as well as being hands-on. Good at dealing with complaints and problems and building successful solutions. Works well liasing with all departments to ensure standards are kept high.
Overview
25
25
years of professional experience
Work History
Sales Assistant
Nisbets Catering Equipment
11.2021 - 12.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Restaurant Manager
Luigi's Restaurant
05.2011 - 11.2021
- Manage and oversee over 35 staff members in a very busy 160 seat Italian alacarte Restaurant
- Develop solid relationships with staff and customers
- Monitor Luigi's operations to spot and correct problems early
- Training new team members in Luigi's standards and expectations to ensure our high service standards and review scores are maintained
- Maintained high customer satisfaction with good conflict skills
- Uphold cleaning and sanitising standards by directing team to keep dining areas, kitchen spaces, and restrooms in full compliance
- Control day-to-day operations with shift management strategies and effective controls including opening and closing operations
- Work with FOH and BOH staff as a team to support superior service delivery
- Rostering of staff when the owner is away (except for chefs)
- Being a hands on Manager as I need to be able to step in and relieve pressure on staff
- Organising Functions and liasing with the host to ensure their functions are a success and to ensure the host and their guests are happy
Restaurant Supervisor
The Merino Tavern
01.2006 - 05.2011
- Supervised staff in very busy Bistro
- Trained junior team members and mentored on important procedures
- Dealt with customer complaints
- Training of staff
- Ensuring all standards are maintained
- Provide excellent customer service
Restaurant Supervisor
The Argyle Camden
05.2000 - 09.2006
Education
Certificate III - Retail
Australian College of Higher Studies
Sydney, NSW03.2024
Diploma - Hospitality Management
Macleay College
Sydney, NSW12.1991
Skills
- Customer Service
- Dealing with customer complaints
- Teamwork
- Staff management
- Staff motivation
- RSA
- Hospitality knowledge
- Functions/Wedding coordinating
- Bar Service
- Waitressing
- Sales expertise
- Point of sale operation
- Opening and closing procedures
- Visual merchandising
- Product merchandising
- Sales target achievement
Timeline
Sales Assistant
Nisbets Catering Equipment
11.2021 - 12.2024
Restaurant Manager
Luigi's Restaurant
05.2011 - 11.2021
Restaurant Supervisor
The Merino Tavern
01.2006 - 05.2011
Restaurant Supervisor
The Argyle Camden
05.2000 - 09.2006
Certificate III - Retail
Australian College of Higher Studies
Diploma - Hospitality Management
Macleay College
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