Rebecca Muller
Kingston,TAS
Summary
I am a highly motivated dental/medical receptionist and customer service professional with over ten years of experience. I have excellent skills in all aspects of dental and medical reception, with a particular focus on patient care, appointment bookings, data entry, preparation of patient files and general administration duties. I am committed to the continuous improvement of my skills and am excited by this opportunity to further develop these skills and experience in a challenging new position.
Overview
11
11
years of professional experience
Work History
Front office Coordinator
Island Dental Hobart/Sorell
04.2022 - Current
- I was approached by the management/owners of Island Dental to work with their team whilst at Macquarie Street Periodontists. The position offered career advancement and was a great opportunity to further my skills at the time.
- Booking patients in and out using Praktika
- Rostering, including organising sick leave and annual leave coverage
- Coordinating nursing home visits
- Banking, cash handling and EFTPOS transactions
- Medicare and Private Health claims
- Vet DVA Claims
- Sending referrals to specialists
- Client accounts
- General office administration work
- General cleaning
- Coordinating Implant consultations and Implant surgeries
- Sterilisation of dental Instruments
- Debt Collecting
Front Office Coordinator
Macquarie Street Periodontists
11.2021 - 04.2022
- Booking in clients for dental treatments such as dental implants and Periodontal treatments
- Banking and EFTPOS transactions
- Finalising letters to send via Mediref
- Attending to all patient enquiries both in person, via telephone and email
- Implant ordering
- General cleaning
Receptionist
Dental on Macquarie
10.2020 - 11.2021
- Booking patients in and out with Praktika
- Banking, cash handling and EFTPOS transactions
- Medicare and Private Health claims
- Vet DVA Claims
- Sending referrals to specialists
- Client accounts
- General office administration work
- General cleaning
Receptionist
Hobart Podiatry and Footwear
08.2017 - 10.2020
- Booking patients in and out with Genie
- Banking, cash handling and EFTPOS transactions
- Medicare Online claiming
- Sterilising podiatry instruments
- Medico-legal bookings
- Client accounts
- General office administration work
- General cleaning
Medical Receptionist
Family Planning Tasmania
07.2016 - 08.2017
- Booking patients in and out using Best Practice
- Banking, cash handling and EFTPOS transactions using TYRO
- Medicare Online claiming
- Client accounts
- General office administration work
- General cleaning
Medical Receptionist
Derwent Park Afterhours Doctors
02.2015 - 01.2017
- Booking patients in and out using PracSoft and completing doctor’s notes using MD exchange
- Banking, cash handling and EFTPOS transactions
- Medicare batching
- Pathology ordering
- Stock control
- General cleaning and dealing with hazardous waste
Skills
Efficient, thorough, and accurate
Ability to work autonomously
Professional and collaborative approach
Excellent telephone manner
Rostering of staff shifts & annual leave
Experience with Microsoft Office
Outcomes orientated
Enthusiastic, honest and reliable
Customer service and sales skills
Billing and cash handling
Meeting preparation and management
Management of client complaints & concerns
Full-time Parenting
- 2008 – 2011 During this period I was also employed on a casual basis by Terry White Chemist.
- 2012 – 2015
Timeline
Front office Coordinator
Island Dental Hobart/Sorell
04.2022 - Current
Front Office Coordinator
Macquarie Street Periodontists
11.2021 - 04.2022
Receptionist
Dental on Macquarie
10.2020 - 11.2021
Receptionist
Hobart Podiatry and Footwear
08.2017 - 10.2020
Medical Receptionist
Family Planning Tasmania
07.2016 - 08.2017
Medical Receptionist
Derwent Park Afterhours Doctors
02.2015 - 01.2017