- Gaelic Football & AFL
- Travelling & Camping
- Socialising with Family & Friends
Rebecca Murray
Perth,WA
Summary
Highly organised and proactive Administrative Professional with extensive experience in office administration, customer service, and team support. Skilled in scheduling, data management, document preparation, and reception duties, with a strong ability to communicate effectively and maintain accurate records. Adept at supporting multiple teams, streamlining processes, and ensuring smooth daily operations. Known for attention to detail, problem-solving, and delivering exceptional service in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrator
Intelligent Home
11.2023 - Current
- Process job orders / service request documentation: assist with customer administration, bookings, job tracking and follow-up as needed (e.g. new installations, system handovers, service calls).
- Follow up overdue customer accounts via phone and email in a professional, customer-focused manner.
- Issue reminder notices, statements, and payment follow-up correspondence.
- Assist with invoicing, purchase orders, and data entry into internal systems.
- Support stock control and coordinate with warehouse or technicians for product availability.
- Schedule and coordinate appointments and bookings for consultants/technicians, manage calendars and support office-wide schedule coordination.
- Assist sales, scheduling, and management teams with administrative support, coordination, document preparation, and communication to ensure smooth daily operations.
- Answer incoming phone calls and manage a multi-line phone system; take accurate messages and direct calls to the correct team member (sales, tech, support).
- Greet and assist clients, visitors, suppliers and subcontractors when they attend the office/showroom.
- Provide reception cover when required, including greeting visitors, managing the front desk, answering incoming calls, and assisting walk-in customers.
Farm Worker
Monterey Murray Greys & Angus
08.2023 - 11.2023
- 88 days Regional for WHV Visa
Customer Sales Executive & Administration
Bulmers Ireland
10.2020 - 07.2023
- Present and promote products to customers (retailers, hospitality venues, distributors), explain product benefits, pricing and availability.
- Manage customer accounts: maintain relationships, provide after-sales support, follow up on orders and ensure customer satisfaction.
- Process customer orders, quotations and invoicing; coordinate with finance or accounts to ensure payments and documentation are handled properly.
- Maintain and update customer and order records in CRM or internal database; ensure accurate data entry of orders, invoices and customer interactions.
- Handle daily office administration including filing, document preparation, photocopying and maintaining organised customer records.
- Manage incoming calls, emails and customer queries; ensure all communication is logged and responded to promptly.
- Support stock control by checking product availability, monitoring inventory levels and liaising with warehouse/logistics.
- Assisted customers with transitioning to the new online ordering system, providing guidance, troubleshooting support, and ensuring a smooth onboarding process.
- Manage office supplies, stationery orders, supplier communication and basic facility needs.
- Track expenses, mileage claims and receipts for the sales team and submit them for approval.
Receptionist
AgriNet
02.2018 - 09.2020
- Greet and welcome visitors, clients, suppliers or delivery people in a professional and friendly manner — act as first point of contact.
- Respond to and manage incoming emails and general correspondence; direct enquiries to the appropriate staff or department.
- Answer, screen and forward incoming phone calls; take and pass on messages accurately.
- Schedule and coordinate appointments or meetings as required (for staff, clients or external partners) via calendar or diary system.
- Support general administrative tasks: data entry, filing (physical and/or digital), photocopying, scanning, document organisation.
- Manage office supplies: monitor stock levels (e.g., stationery, reception materials), place orders and coordinate restocking when needed.
- Assist internal teams with ad-hoc admin support — e.g., coordinate meeting room set-up, prepare basic paperwork, help with internal communication flow.
Floor Assistant
The Palace Bar & Nightclub
02.2017 - 01.2018
- Prepared premises and supplies for arriving guests.
- Cleaned up spaces after events, collecting rubbish, storing furniture, and sanitizing surfaces.
- Processed admission payments and issued tickets to guests.
- Hung customer garments neatly to best maintain item condition and care.
- Welcomed customer warmly, retrieving personal items and storing with care.
- Carefully collected glassware from bar and outside areas, reducing glass breakage.
- Communicated clearly with bar guests, delivering friendly customer service.
- Loaded glassware into dishwashers and hand-washed fragile items separately.
- Worked unsupervised, using initiative to anticipate needs.
Education
Certificate of Higher Education - Strength & Conditioning
Limerick Institute of Technology
Thurles05.2020
QQI Level 5 - Sports Injury & Massage Therapy
Drogheda Institute of Further Education
Drogheda06.2018
Junior & Leaving Certificate - undefined
Eureka Secondary School
Kells, Meath05.2017
Skills
- Communication Skills (Written & Verbal)
- Organisation & Time Management
- Customer Service & Client Support
- Microsoft Office Proficiency
- Data Entry & Database Management
- Scheduling & Calendar Coordination
- Attention to Detail
- Team Support & Cross-Department Coordination
- Problem-Solving & Initiative
- Reception & Front Desk Management
Certification
- 482 DeFacto Visa holder - no work limitations
- Full Irish & Western Australian Drivers License
- Own vehicle
Interests
Languages
English
Native or Bilingual
Timeline
Office Administrator
Intelligent Home
11.2023 - Current
Farm Worker
Monterey Murray Greys & Angus
08.2023 - 11.2023
Customer Sales Executive & Administration
Bulmers Ireland
10.2020 - 07.2023
Receptionist
AgriNet
02.2018 - 09.2020
Floor Assistant
The Palace Bar & Nightclub
02.2017 - 01.2018
Junior & Leaving Certificate - undefined
Eureka Secondary School
Certificate of Higher Education - Strength & Conditioning
Limerick Institute of Technology
QQI Level 5 - Sports Injury & Massage Therapy
Drogheda Institute of Further Education