Rebecca Nassios
Balwyn North,VIC
Summary
Dynamic and results-driven professional with extensive experience in customer service, front desk operations, and hospitality. Proven expertise in enhancing customer satisfaction, maintaining confidentiality, and fostering positive interactions. Skilled in medical billing, bar management, and team collaboration, with a demonstrated ability to thrive in fast-paced environments. Known for a warm, friendly demeanour, excellent communication skills, and a commitment to creating memorable customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitstaff/Bartender
Moonhouse
06.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened and closed the bar/floor according to established procedures, ensuring preparedness for each shift.
- Managed functions in private dining room.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Medical Receptionist
Rochdale Medical Suites
12.2023 - Current
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Cafe Worker
Olive Lane
04.2022 - 03.2023
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Customer Service Supervisor
Coles Supermarket
02.2022 - 09.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Bachelor of Commerce - Finance
Monash University
Clayton, VIC06-2026
High School Diploma -
Methodist Ladies College
Kew, VIC11-2021
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Letter preparation
- Medical billing
- Time management
- Problem-solving
- Customer service
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
Accomplishments
General Scholarship to Ivanhoe Grammar School (2019).
Certification
Certificate of RSA (Responsible Service of Alcohol).
Certificate of HLTAID009 CPR (First Aid Certificate).
Timeline
Medical Receptionist
Rochdale Medical Suites
12.2023 - Current
Waitstaff/Bartender
Moonhouse
06.2022 - Current
Cafe Worker
Olive Lane
04.2022 - 03.2023
Customer Service Supervisor
Coles Supermarket
02.2022 - 09.2022
Bachelor of Commerce - Finance
Monash University
High School Diploma -
Methodist Ladies College
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