Baking
Rebecca Nguyen
Cosmetic Counter Manager
Mount Pritchard,NSW
Summary
Brow expert with over 4 years of experience in beauty to take the knowledge I have and gain greater experience in your field. Reliable employee seeking cosmetic manager position, offering excellent communication and good judgment. Having past experience in different environments as a member and a leader has made me confident in working within a team and or individually. Offering extensive understanding of personalised and detailed brow and make-up care with the ability for upselling products while maintaining long-term customer relationships. Work in a fast paced manner while giving the ultimate customer experience. Dedicated, organised, enthusiastic person that is willing to work at its best to complete the tasks given, motivated to learn the required skills to the standards of the workplace and adhere to store policies, procedures and regulations with focus on service excellence. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Cosmetic Counter Manager
Benefit Cosmetics
Parramatta, NSW
10.2020 - Current
- Recruited, trained and supported cosmetic counter team members, emphasising company policies, product knowledge and departmental goals across staff.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Offered make-up tips and popular tutorials in alignment with latest trends to promote upselling of products and services.
- Greeted and assisted customers within minutes of approaching cosmetic counter.
- Delivered product demonstrations and sample applications, raising exposure of Benefit Cosmetics.
- Analysed sales, wrote sales reports and set sales goals for cosmetics counter at Benefit Myer Parramatta store using excel and microsoft teams.
- Attended conference calls with other Benefit counter managers to develop sales strategies and implement action plans/ eventing.
- Introduced initiatives and sales strategies to exceed goals.
- Planned and prepared for special events such as promotions/ product launches, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Managed overstocking, restocking and inventory control procedures weekly and during busy seasons such as Black Friday, Christmas and Boxing day.
- Improved staffing during busy and quiet periods by creating employee schedules and monitoring call-outs.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards to satisfy council visits.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
2IC Manager
Benefit Cosmetics
Parramatta, NSW
02.2019 - 10.2020
- Maximised performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers
- Kept detailed records of daily progress to identify and correct areas needing improvement.
Brow Expert
Benefit Cosmetics
Parramatta, NSW
05.2018 - 02.2019
- Delivered brow and make-up services to customers within specific timeframes.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Created plans and communicated deadlines to complete projects on time.
- Participated in team-building activities to enhance working relationships.
- Collaborated with team members to achieve target results.
Beauty Therapist
Rejuvenate Now
Cabramatta, Nsw
01.2017 - 04.2018
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Monitored current trends to understand fashions and better serve customer needs.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Designed skin, body care packages for individual clients.
- Analysed customer skin to assess conditions and skin type and suggest products and treatments.
- Provided personalised care packages for Rejuvenate Now clients daily from skincare to overall relaxation techniques.
- Recorded notes for future reference about customer preferences and services delivered.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Analysed customer skin to assess conditions and skin type and suggest products and treatments.
- Maintained counter and display areas for cleanliness and organisation.
Education
Diploma of Beauty Therapy SHB50115 - Beauty Therapy
Mask Academy
07.2017 - 12.2017
Diploma of Beauty Therapy SHB50115 - Beauty Therapy
Australasian College of Broadway
02.2016 - 02.2017
HSC - undefined
Bonnyrigg High School
Skills
VietnameseGreekMakeup Applications
Brow and face waxing
Brow and lash tint
Planning and Coordination
Multitasking Abilities
Problem-Solving
Organisation and Time Management
Staff Management
Interests
Painting
Make-up & Skincare
Referees
Hellen Dong- former counter manager for Benefit Cosmetics
Phone number: 0422833166
Amanda Truong- counter manager for Clarins
Phone number: 0452183288
Email: Amandatruong85@hotmail.com
Rachana Mota- team leader for cosmetic floor at Myer Parramatta
Phone number: 0415122902
Email: rachana.mota@myer.com.au
Hannah Yoo- team leader and manager at Sephora Benefit counter
Phone number: 0430042510
Email: hannah.y00@hotmail.com
Lisa Tu- staff at Mecca
Phone number: 0474814811
Email: Lisatuu2@hotmail.com
Timeline
Cosmetic Counter Manager
Benefit Cosmetics
10.2020 - Current
2IC Manager
Benefit Cosmetics
02.2019 - 10.2020
Brow Expert
Benefit Cosmetics
05.2018 - 02.2019
Diploma of Beauty Therapy SHB50115 - Beauty Therapy
Mask Academy
07.2017 - 12.2017
Beauty Therapist
Rejuvenate Now
01.2017 - 04.2018
Diploma of Beauty Therapy SHB50115 - Beauty Therapy
Australasian College of Broadway
02.2016 - 02.2017
HSC - undefined
Bonnyrigg High School