Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Working With Children
References
Timeline
Generic
Rebecca Ozbenian

Rebecca Ozbenian

Tennyson Point,Australia

Summary

Dedicated TAFE Teacher and Parramatta Community College Teacher experienced in creating engaging learning environments and adapting teaching methods to diverse learning needs.

Customer focused professional with a strong background in hospitality and proven expertise in event coordination.

A well-presented, consummate professional, versed in representing high profile organisations.

Overview

31
31
years of professional experience

Work History

Event Coordinator and Management

Frankie’s Food Factory
Terrey Hills
01.2023 - Current
  • Coordinated logistics for events, managing schedules and vendor communications to ensure seamless execution.
  • Managed on-site operations, overseeing setup and breakdown of event spaces.
  • Organized pre-event meetings to align all stakeholders on objectives and tasks.
  • Established relationships with local vendors to secure timely and cost-effective services and supplies.
  • Assisted clients in selecting menus that fit their needs and budget constraints.
  • Created detailed reports to track event planning progress, timelines, and budgets for stakeholder review.
  • Implemented feedback processes to enhance future event planning efforts.
  • Provided on-site support during the event, resolving issues as they arose.

Trainer Assessor

PCC Beauty Academy
Parramatta
01.2022 - Current
  • Instructed Diploma of Beauty Therapy SHB50121 and Certificate III in Beauty Services SHB30121 courses, equipping students with essential skills for entry into the beauty industry.
  • Supervised students in body massages, hot stone massages, and reflexology treatments, ensuring adherence to industry standards and client care best practices.
  • Guided students in delivering manicures, pedicures, and facials in a salon-style training environment.
  • Oversaw students in lash, brow, and waxing services, enhancing practical experience in a salon-style environment.
  • Assessed learner performance through practical demonstrations and evaluations.
  • Developed training materials for diverse learning styles and requirements.
  • Facilitated workshops to enhance skills and knowledge in specific areas.
  • Collaborated with industry experts to ensure training relevance and effectiveness.
  • Engaged with stakeholders to align training objectives with organizational goals.
  • Ensured compliance with regulations governing educational institutions or professional bodies.

Freelance Beauty/Make-up Therapist

Eastern Luxury Holdings Pty Ltd
01.2008 - Current
  • Applied special makeup for formals, weddings, and special occasions, creating personalised looks that contributed to memorable client experiences.
  • Performed deluxe manicures and pedicures, facials, body massages, reflexology, eyelash lifting, eyebrow and eyelash tinting, waxing, and spray tanning to enhance client satisfaction and well-being.
  • Developed individualised treatment plans based on client assessments and goals.

Trainer Assessor

TAFE NSW – Hair, Beauty & Make up Academy
Meadowbank & St Leonards
01.2019 - 12.2023
  • Instructed students in Diploma of Beauty Therapy SHB50121, enhancing practical skills and techniques for real-world application.
  • Taught Certificate III in Beauty Services SHB30121, covering foundational beauty practices.
  • Guided students in body massages, treatments, manicures, pedicures, facials, lashes, brows, and waxing, simulating salon environments to prepare for industry standards.
  • Conducted special occasions makeup classes to enhance student expertise.
  • Provided support for all subjects within Diploma of Beauty Therapy, ensuring comprehensive understanding.
  • Engaged with stakeholders to align training objectives with organizational goals.
  • Maintained accurate records of training sessions and participant progress.
  • Assessed learner performance through practical demonstrations and evaluations.
  • Developed training materials tailored to diverse learning styles, improving accessibility and engagement in course content.

Education Support Officer

TAFE NSW – Hair, Beauty & Make up Academy
Meadowbank & St Leonards
01.2021 - 12.2022
  • Coordinated scheduling of classes and workshops for diverse training programs.
  • Provide support to students to help them carry out learning tasks and understand learning materials and concepts.
  • Implement tutoring strategies developed in conjunction with teachers, ensuring students build competence and stay engaged with their course activities.
  • Offer ongoing encouragement and follow-up to motivate students to complete their studies.
  • Work collaboratively with teachers and other educational staff as part of a delivery team.
  • Support teachers and Head Teachers in meeting regulatory and compliance functions, including documentation and reporting

Part Time Teacher - Business Units

TAFE NSW – Floristry
Ryde
09.2019 - 12.2022
  • Developed and implemented lesson plans based on curriculum objectives.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
  • Assessed student performance through tests, quizzes and other assessments.

Beauty Therapist

Pure Beauty & Laser Clinic
Rose Bay
02.2016 - 07.2018
  • Performing facials and body massages, waxing, eyelash lifting, eyebrow and eyelash tinting.
  • Recommended products to clients, contributing to increased retail sales and providing aftercare advice.
  • Welcome guests, manage reservations and coordinate seating to ensure smooth service flow.
  • Welcomed guests warmly, establishing a positive first impression and enhancing overall guest experience.
  • Maintain a friendly front-of-house atmosphere and communicate with service staff regarding guest needs.
  • Assisted Floor Manager in daily operations and promptly addressed customer issues to enhance service quality.
  • Contacted clients to confirm their scheduled appointments in advance.
  • Restocked linen and laundry in all areas of the salon.
  • Maintained a solid knowledge of all products and services.

Beauty Therapist

Pampered at Carss Park Beauty Salon
08.2003 - 05.2005
  • Performing traditional facial and body massage, deluxe manicure and pedicure, waxing, tinting, body treatments such as body scrubs, body wraps, Vichy shower and make up application.
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the salon.
  • Called clients to confirm upcoming appointments.
  • Restocked linen and laundry in all areas of the salon.
  • Maintained a solid knowledge of all products and services.
  • Promoted products to clients to increase retail sales.
  • Giving aftercare advice on treatments and skin care.

Administrative Coordinator

Temporary Work Placements
06.2002 - 09.2002
  • Performed various administrative and clerical tasks to support daily operations.
  • Provided administrative support to various departments within the organisation.
  • Maintained organised filing systems for documents and records management.
  • Assisted in the preparation of reports, presentations, and other materials as needed.

Secretary

Steve Paul & Partners, Sydney
01.2002 - 06.2002
  • Schedule meetings, appointments & maintain calendars
  • Manage and organise office correspondence
  • Managed incoming client interactions to ensure satisfaction and effective communication
  • Support management and staff
  • Executed general office duties to streamline operations and support team objectives
  • MYOB data inputting
  • Created and managed invoicing processes
  • Addressed billing inquiries from clients
  • Compiled financial reports for review
  • Drafted fee proposals for client projects
  • Documented project specifications to enhance clarity and facilitate project understanding

Event Sales Executive

Sydney Hilton Hotel
01.2001 - 12.2001
  • Facilitated sales of conference and accommodation rooms, enhancing client satisfaction and event success
  • Planned, organised and managed events, ensuring alignment with client objectives and seamless execution
  • Liaise with clients to understand event objectives, requirements and budgets
  • Coordinate with vendors, suppliers and service providers
  • Develop event timelines, schedules and logistics plans
  • Oversee event setup and operations on event day
  • Managed event budgets and tracked expenses to maintain financial accountability and transparency
  • Resolve issues and troubleshoot problems during events

Catering Sales Co-ordinator

Sheraton on The Park Hotel, Sydney
01.2000 - 12.2000
  • Coordinate catering events such as conferences, exhibitions, corporate functions & weddings
  • Assisted catering sales team with inquiries, facilitating seamless communication and service delivery
  • Liaise with clients to confirm menus, event details, timelines and special requirements
  • Managed last-minute changes and resolved client concerns
  • Supported site inspections and client meetings, enhancing client relationships and event planning
  • Managed client accounts, addressing billing inquiries to ensure timely resolution
  • Monthly revenue analysis
  • Compiled detailed financial reports for review
  • Coordinate with kitchen, service and operations team

Front Desk Guest Service Agent

Sheraton on The Park Hotel
01.1999 - 12.1999
  • Welcomed guests and visitors warmly, ensuring a positive first impression
  • Registered guests upon arrival at front desk
  • Processed reservations for guests and groups, ensuring accurate and timely bookings
  • Coordinated room assignments to maximise occupancy and enhance guest satisfaction
  • Respond to guest inquiries, requests and complaints
  • Managed group accounts for events and bookings
  • Delegation of housekeeping duties

Executive Club Attendant

Sheraton on The Park Hotel
01.1998 - 12.1998
  • Escorted VIP guests at events, prioritising safety and comfort.
  • Assisted guests with reservations and inquiries, enhancing their overall experience at the hotel.
  • Managed daily operations of hotel services and guest experiences.
  • Coordinated staff training programs to enhance service delivery standards.
  • Oversaw budgeting and financial management for departmental functions.

Communications Guest Service Agent

Sheraton on The Park Hotel
01.1997 - 12.1997
  • Assisted guests throughout their stay to enhance overall satisfaction
  • Welcomed guests with friendly and professional demeanor.
  • Answered guest inquiries and provided information about hotel services.
  • Managed internal & external hotel calls to ensure timely guest communication

Banquets Attendant

Sheraton on The Park Hotel
01.1995 - 12.1996
  • Set up banquet rooms according to event specifications and client preferences.
  • Coordinated logistics for events to ensure seamless execution
  • Maintained cleanliness and organisation of banquet areas throughout events.
  • Facilitated scheduling of boardroom meetings to optimise use of space and resources

Education

Diploma of Beauty Therapy - SHB50121 (upgrade to new training package)

Parramatta Community College
12-2023

Certificate IV in Training and Assessment - TAE40116

Meadowbank TAFE College
12.2017

Certificate IV in Beauty Therapy -

The Australasian College of Nails, Beauty, Makeup & Hair
07.2003

Certificate IV in Small Business Enterprise Management -

Ultimo TAFE College
07.2001

Associate Diploma in Applied Science - Tourism & Hospitality

Ryde TAFE College
12.1995

Sydney Higher School Certificate -

Danebank College
12.1993

Skills

  • Event coordination
  • Event logistics
  • Budget management
  • Client relationship management
  • Training and assessment
  • Issue resolution
  • Team collaboration
  • Customer service

Hobbies and Interests

  • Cooking
  • Fashion
  • Beauty
  • Gym training

Personal Information

Date of Birth: 14/05/1976

Working With Children

WWC0664125E

References

  • Mr Sam Panetta General Manager Sofitel Sydney Darling Harbour 0458 233 900
  • Ms Delilah Hakim Frankie’s Food Factory Owner 0413 446 088
  • Ms Claire Odgers Pampered at Park Road Beauty Salon 0433 455 391

Timeline

Event Coordinator and Management

Frankie’s Food Factory
01.2023 - Current

Trainer Assessor

PCC Beauty Academy
01.2022 - Current

Education Support Officer

TAFE NSW – Hair, Beauty & Make up Academy
01.2021 - 12.2022

Part Time Teacher - Business Units

TAFE NSW – Floristry
09.2019 - 12.2022

Trainer Assessor

TAFE NSW – Hair, Beauty & Make up Academy
01.2019 - 12.2023

Beauty Therapist

Pure Beauty & Laser Clinic
02.2016 - 07.2018

Freelance Beauty/Make-up Therapist

Eastern Luxury Holdings Pty Ltd
01.2008 - Current

Beauty Therapist

Pampered at Carss Park Beauty Salon
08.2003 - 05.2005

Administrative Coordinator

Temporary Work Placements
06.2002 - 09.2002

Secretary

Steve Paul & Partners, Sydney
01.2002 - 06.2002

Event Sales Executive

Sydney Hilton Hotel
01.2001 - 12.2001

Catering Sales Co-ordinator

Sheraton on The Park Hotel, Sydney
01.2000 - 12.2000

Front Desk Guest Service Agent

Sheraton on The Park Hotel
01.1999 - 12.1999

Executive Club Attendant

Sheraton on The Park Hotel
01.1998 - 12.1998

Communications Guest Service Agent

Sheraton on The Park Hotel
01.1997 - 12.1997

Banquets Attendant

Sheraton on The Park Hotel
01.1995 - 12.1996

Diploma of Beauty Therapy - SHB50121 (upgrade to new training package)

Parramatta Community College

Certificate IV in Training and Assessment - TAE40116

Meadowbank TAFE College

Certificate IV in Beauty Therapy -

The Australasian College of Nails, Beauty, Makeup & Hair

Certificate IV in Small Business Enterprise Management -

Ultimo TAFE College

Associate Diploma in Applied Science - Tourism & Hospitality

Ryde TAFE College

Sydney Higher School Certificate -

Danebank College
Rebecca Ozbenian