Rebecca Ozbenian
Tennyson Point,Australia
Summary
Dedicated TAFE Teacher and Parramatta Community College Teacher experienced in creating engaging learning environments and adapting teaching methods to diverse learning needs.
Customer focused professional with a strong background in hospitality and proven expertise in event coordination.
A well-presented, consummate professional, versed in representing high profile organisations.
Overview
31
31
years of professional experience
Work History
Event Coordinator and Management
Frankie’s Food Factory
Terrey Hills
01.2023 - Current
- Coordinated logistics for events, managing schedules and vendor communications to ensure seamless execution.
- Managed on-site operations, overseeing setup and breakdown of event spaces.
- Organized pre-event meetings to align all stakeholders on objectives and tasks.
- Established relationships with local vendors to secure timely and cost-effective services and supplies.
- Assisted clients in selecting menus that fit their needs and budget constraints.
- Created detailed reports to track event planning progress, timelines, and budgets for stakeholder review.
- Implemented feedback processes to enhance future event planning efforts.
- Provided on-site support during the event, resolving issues as they arose.
Trainer Assessor
PCC Beauty Academy
Parramatta
01.2022 - Current
- Instructed Diploma of Beauty Therapy SHB50121 and Certificate III in Beauty Services SHB30121 courses, equipping students with essential skills for entry into the beauty industry.
- Supervised students in body massages, hot stone massages, and reflexology treatments, ensuring adherence to industry standards and client care best practices.
- Guided students in delivering manicures, pedicures, and facials in a salon-style training environment.
- Oversaw students in lash, brow, and waxing services, enhancing practical experience in a salon-style environment.
- Assessed learner performance through practical demonstrations and evaluations.
- Developed training materials for diverse learning styles and requirements.
- Facilitated workshops to enhance skills and knowledge in specific areas.
- Collaborated with industry experts to ensure training relevance and effectiveness.
- Engaged with stakeholders to align training objectives with organizational goals.
- Ensured compliance with regulations governing educational institutions or professional bodies.
Freelance Beauty/Make-up Therapist
Eastern Luxury Holdings Pty Ltd
01.2008 - Current
- Applied special makeup for formals, weddings, and special occasions, creating personalised looks that contributed to memorable client experiences.
- Performed deluxe manicures and pedicures, facials, body massages, reflexology, eyelash lifting, eyebrow and eyelash tinting, waxing, and spray tanning to enhance client satisfaction and well-being.
- Developed individualised treatment plans based on client assessments and goals.
Trainer Assessor
TAFE NSW – Hair, Beauty & Make up Academy
Meadowbank & St Leonards
01.2019 - 12.2023
- Instructed students in Diploma of Beauty Therapy SHB50121, enhancing practical skills and techniques for real-world application.
- Taught Certificate III in Beauty Services SHB30121, covering foundational beauty practices.
- Guided students in body massages, treatments, manicures, pedicures, facials, lashes, brows, and waxing, simulating salon environments to prepare for industry standards.
- Conducted special occasions makeup classes to enhance student expertise.
- Provided support for all subjects within Diploma of Beauty Therapy, ensuring comprehensive understanding.
- Engaged with stakeholders to align training objectives with organizational goals.
- Maintained accurate records of training sessions and participant progress.
- Assessed learner performance through practical demonstrations and evaluations.
- Developed training materials tailored to diverse learning styles, improving accessibility and engagement in course content.
Education Support Officer
TAFE NSW – Hair, Beauty & Make up Academy
Meadowbank & St Leonards
01.2021 - 12.2022
- Coordinated scheduling of classes and workshops for diverse training programs.
- Provide support to students to help them carry out learning tasks and understand learning materials and concepts.
- Implement tutoring strategies developed in conjunction with teachers, ensuring students build competence and stay engaged with their course activities.
- Offer ongoing encouragement and follow-up to motivate students to complete their studies.
- Work collaboratively with teachers and other educational staff as part of a delivery team.
- Support teachers and Head Teachers in meeting regulatory and compliance functions, including documentation and reporting
Part Time Teacher - Business Units
TAFE NSW – Floristry
Ryde
09.2019 - 12.2022
- Developed and implemented lesson plans based on curriculum objectives.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Assessed student performance through tests, quizzes and other assessments.
Beauty Therapist
Pure Beauty & Laser Clinic
Rose Bay
02.2016 - 07.2018
- Performing facials and body massages, waxing, eyelash lifting, eyebrow and eyelash tinting.
- Recommended products to clients, contributing to increased retail sales and providing aftercare advice.
- Welcome guests, manage reservations and coordinate seating to ensure smooth service flow.
- Welcomed guests warmly, establishing a positive first impression and enhancing overall guest experience.
- Maintain a friendly front-of-house atmosphere and communicate with service staff regarding guest needs.
- Assisted Floor Manager in daily operations and promptly addressed customer issues to enhance service quality.
- Contacted clients to confirm their scheduled appointments in advance.
- Restocked linen and laundry in all areas of the salon.
- Maintained a solid knowledge of all products and services.
Beauty Therapist
Pampered at Carss Park Beauty Salon
08.2003 - 05.2005
- Performing traditional facial and body massage, deluxe manicure and pedicure, waxing, tinting, body treatments such as body scrubs, body wraps, Vichy shower and make up application.
- Greeted all guests in a warm and friendly manner to create a positive first impression of the salon.
- Called clients to confirm upcoming appointments.
- Restocked linen and laundry in all areas of the salon.
- Maintained a solid knowledge of all products and services.
- Promoted products to clients to increase retail sales.
- Giving aftercare advice on treatments and skin care.
Administrative Coordinator
Temporary Work Placements
06.2002 - 09.2002
- Performed various administrative and clerical tasks to support daily operations.
- Provided administrative support to various departments within the organisation.
- Maintained organised filing systems for documents and records management.
- Assisted in the preparation of reports, presentations, and other materials as needed.
Secretary
Steve Paul & Partners, Sydney
01.2002 - 06.2002
- Schedule meetings, appointments & maintain calendars
- Manage and organise office correspondence
- Managed incoming client interactions to ensure satisfaction and effective communication
- Support management and staff
- Executed general office duties to streamline operations and support team objectives
- MYOB data inputting
- Created and managed invoicing processes
- Addressed billing inquiries from clients
- Compiled financial reports for review
- Drafted fee proposals for client projects
- Documented project specifications to enhance clarity and facilitate project understanding
Event Sales Executive
Sydney Hilton Hotel
01.2001 - 12.2001
- Facilitated sales of conference and accommodation rooms, enhancing client satisfaction and event success
- Planned, organised and managed events, ensuring alignment with client objectives and seamless execution
- Liaise with clients to understand event objectives, requirements and budgets
- Coordinate with vendors, suppliers and service providers
- Develop event timelines, schedules and logistics plans
- Oversee event setup and operations on event day
- Managed event budgets and tracked expenses to maintain financial accountability and transparency
- Resolve issues and troubleshoot problems during events
Catering Sales Co-ordinator
Sheraton on The Park Hotel, Sydney
01.2000 - 12.2000
- Coordinate catering events such as conferences, exhibitions, corporate functions & weddings
- Assisted catering sales team with inquiries, facilitating seamless communication and service delivery
- Liaise with clients to confirm menus, event details, timelines and special requirements
- Managed last-minute changes and resolved client concerns
- Supported site inspections and client meetings, enhancing client relationships and event planning
- Managed client accounts, addressing billing inquiries to ensure timely resolution
- Monthly revenue analysis
- Compiled detailed financial reports for review
- Coordinate with kitchen, service and operations team
Front Desk Guest Service Agent
Sheraton on The Park Hotel
01.1999 - 12.1999
- Welcomed guests and visitors warmly, ensuring a positive first impression
- Registered guests upon arrival at front desk
- Processed reservations for guests and groups, ensuring accurate and timely bookings
- Coordinated room assignments to maximise occupancy and enhance guest satisfaction
- Respond to guest inquiries, requests and complaints
- Managed group accounts for events and bookings
- Delegation of housekeeping duties
Executive Club Attendant
Sheraton on The Park Hotel
01.1998 - 12.1998
- Escorted VIP guests at events, prioritising safety and comfort.
- Assisted guests with reservations and inquiries, enhancing their overall experience at the hotel.
- Managed daily operations of hotel services and guest experiences.
- Coordinated staff training programs to enhance service delivery standards.
- Oversaw budgeting and financial management for departmental functions.
Communications Guest Service Agent
Sheraton on The Park Hotel
01.1997 - 12.1997
- Assisted guests throughout their stay to enhance overall satisfaction
- Welcomed guests with friendly and professional demeanor.
- Answered guest inquiries and provided information about hotel services.
- Managed internal & external hotel calls to ensure timely guest communication
Banquets Attendant
Sheraton on The Park Hotel
01.1995 - 12.1996
- Set up banquet rooms according to event specifications and client preferences.
- Coordinated logistics for events to ensure seamless execution
- Maintained cleanliness and organisation of banquet areas throughout events.
- Facilitated scheduling of boardroom meetings to optimise use of space and resources
Education
Diploma of Beauty Therapy - SHB50121 (upgrade to new training package)
Parramatta Community College
12-2023
Certificate IV in Training and Assessment - TAE40116
Meadowbank TAFE College
12.2017
Certificate IV in Beauty Therapy -
The Australasian College of Nails, Beauty, Makeup & Hair
07.2003
Certificate IV in Small Business Enterprise Management -
Ultimo TAFE College
07.2001
Associate Diploma in Applied Science - Tourism & Hospitality
Ryde TAFE College
12.1995
Sydney Higher School Certificate -
Danebank College
12.1993
Skills
- Event coordination
- Event logistics
- Budget management
- Client relationship management
- Training and assessment
- Issue resolution
- Team collaboration
- Customer service
Hobbies and Interests
- Cooking
- Fashion
- Beauty
- Gym training
Personal Information
Date of Birth: 14/05/1976
Working With Children
WWC0664125E
References
- Mr Sam Panetta General Manager Sofitel Sydney Darling Harbour 0458 233 900
- Ms Delilah Hakim Frankie’s Food Factory Owner 0413 446 088
- Ms Claire Odgers Pampered at Park Road Beauty Salon 0433 455 391
Timeline
Event Coordinator and Management
Frankie’s Food Factory
01.2023 - Current
Trainer Assessor
PCC Beauty Academy
01.2022 - Current
Education Support Officer
TAFE NSW – Hair, Beauty & Make up Academy
01.2021 - 12.2022
Part Time Teacher - Business Units
TAFE NSW – Floristry
09.2019 - 12.2022
Trainer Assessor
TAFE NSW – Hair, Beauty & Make up Academy
01.2019 - 12.2023
Beauty Therapist
Pure Beauty & Laser Clinic
02.2016 - 07.2018
Freelance Beauty/Make-up Therapist
Eastern Luxury Holdings Pty Ltd
01.2008 - Current
Beauty Therapist
Pampered at Carss Park Beauty Salon
08.2003 - 05.2005
Administrative Coordinator
Temporary Work Placements
06.2002 - 09.2002
Secretary
Steve Paul & Partners, Sydney
01.2002 - 06.2002
Event Sales Executive
Sydney Hilton Hotel
01.2001 - 12.2001
Catering Sales Co-ordinator
Sheraton on The Park Hotel, Sydney
01.2000 - 12.2000
Front Desk Guest Service Agent
Sheraton on The Park Hotel
01.1999 - 12.1999
Executive Club Attendant
Sheraton on The Park Hotel
01.1998 - 12.1998
Communications Guest Service Agent
Sheraton on The Park Hotel
01.1997 - 12.1997
Banquets Attendant
Sheraton on The Park Hotel
01.1995 - 12.1996
Diploma of Beauty Therapy - SHB50121 (upgrade to new training package)
Parramatta Community College
Certificate IV in Training and Assessment - TAE40116
Meadowbank TAFE College
Certificate IV in Beauty Therapy -
The Australasian College of Nails, Beauty, Makeup & Hair
Certificate IV in Small Business Enterprise Management -
Ultimo TAFE College
Associate Diploma in Applied Science - Tourism & Hospitality
Ryde TAFE College
Sydney Higher School Certificate -
Danebank College