Summary
Overview
Work History
Education
Skills
Valid identification
Accomplishmentsandresponsibilities
Affiliations
References
Timeline
Generic

Rebecca Pagh

Jane Brook,Australia

Summary

Compassionate Medical Receptionist with a strong background in assistant nursing, dedicated to fostering a supportive environment for patients of all ages. Proven ability to build trusting relationships and deliver exceptional customer care, enhancing patient mobility and emotional wellness. Skilled in multi-tasking, attention to detail, and collaboration within healthcare teams to ensure efficient operations and optimal patient outcomes. A personal understanding of medical centres, particularly Royal Perth Hospital, enriches the commitment to helping diverse populations achieve their wellness goals.

Overview

29
29
years of professional experience

Work History

Certified Nursing Assistant In Training

Royal Perth Hospital
Perth, Western Australia
10.2024 - Current
  • Supported nurses in providing direct patient care during shift assignments as needed.
  • Responded quickly to medical emergencies according to established protocols.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Helped create a safe environment for patients by following infection control practices.
  • Provided emotional support to patients during difficult times.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Performed basic nursing procedures such as changing wound dressings and catheter care.
  • Communicated effectively with other healthcare professionals regarding patient status and needs.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Observed behavioral changes in patients that may indicate the need for further medical evaluation or intervention .
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Examined patients to detect open wounds, bruises and other issues requiring medical care.
  • Obtained wide range of information from nursing staff about patient conditions, treatment plans and suggested activities.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted patients with activities of daily living such as bathing, dressing, grooming and transferring.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Turned and repositioned bedridden patients to optimize comfort.
  • Encouraged patients to take part in therapeutic activities designed for their rehabilitation goals.
  • Participated in continuing education programs to stay up-to-date on latest developments in healthcare technology and practices.
  • Provided assistance with ambulation using appropriate safety techniques.
  • Measured and recorded food and liquid intake and output and reported changes to nursing staff.
  • Maintained accurate documentation of patient care services provided in accordance with hospital policies and procedures.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Monitored patient conditions on a regular basis and reported any changes to the supervising nurse.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Provided emotional support to patients and their families during difficult times.
  • Recorded vital signs, including temperature, pulse, respiration rate and blood pressure.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Certified Nursing Assistant In Training

Nurse West
Perth, Western Australia
09.2024 - Current

AS ABOVE

Certified Nursing Assistant In Training

Healthcare Australia
Osborne Park, Western Australia
12.2020 - 09.2024

AS ABOVE

Family Support Worker

Identity WA
Balcatta, Australia
04.2018 - 02.2019
  • Developed rapport to create safe and trusting environment for caregiving with customer centricity and service paramount
  • Monitored progress and documented any patient health status changes to keep healthcare team updated
  • Client welfare plans, medical records were all Private and Confidential
  • Worked with no supervision
  • Resourced activities
  • Time management
  • Independently worked with client then returned them to their Home

Volunteer Instructor / Customer Service

Ronin Combat Institute
Midvale, Australia
01.2016 - 12.2016
  • Assistant Junior class instructor
  • Customer service
  • Greeting members and potential members
  • Updating promotional information on Facebook and website
  • Stock control
  • Data entry and updating
  • Product sales, Payment transactions
  • Cleaning

Primary School Teacher

Department of Education
Perth, Australia
02.1996 - 06.2016
  • Built positive relationships with parents to involve families in educational process
  • Developed team communications and information for team meetings
  • Planned lessons according to district standards to cover all requirements
  • Implemented classroom management improvements to enhance class morale and engagement
  • Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal
  • I organised and managed up to thirty students at a time, ordered and received classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication skills
  • I have worked extensively with parents/guardians and team leaders to resolve student issues, improve operations and provide exceptional outcomes and social development with compassion
  • I have independently time managed instructional lessons, time managed Individual Education or Behavioural Plans to suit the needs of the individual and time managed small, student groups where set goals are monitored and reviewed on a regular basis with the caregivers

Education

Graduate Certificate - Assitant in Nursing

North Metropolitan TAFE
Perth, WA
12-2020

Certificate III Business and Administration - Medical

Northmetro TAFE
Midland
12.2019

Diploma of Education -

Murdoch University
12.1995

Bachelor of Arts - Social Science, Anthropology, Geography, Aboriginal Studies, Youth Work

Edith Cowan University (ECU)
Joondalup, WA
12.1993

Skills

  • Patient-Centered Service
  • Collaborative Team Member
  • Supportive Attitude
  • Empathetic Communication
  • Medical Vocabulary Proficiency
  • Information Privacy
  • Reliable, self-starter
  • Systematic Record Keeping
  • Policy and procedure adherence
  • Commitment to Continuous Learning

Valid identification

  • National Police Clearance
  • Working with Children Check Card

Accomplishmentsandresponsibilities

  • Attained Level 3 Teacher Status, 12/2005
  • Senior Teacher role, 02/2002 - 12/2009
  • Presented Professional Learning in Schools: HASS - Humanities and Social Sciences, 02/2004 - 12/2010
  • Researched ‘Cooperative Reading” Instructional Program for a PhD at School, 02/2002 - 12/2006
  • Sustainable Schools Coordinator at School, 02/2000 - 12/2017
  • Organise Planet Ark “Tree Planting Day” at School, 02/2000 - 12/2016
  • Established Recycling Program at School, 02/2011 - 12/2014
  • School Received 'Waterwise Achievement Recognition, 12/2012
  • Organised NAIDOC Celebrations at School, 02/2006, 02/2007, 02/2009

Affiliations

Having a wide variety of experience with cultural diversity throughout my study and working history, having a good knowledge of computer management systems and having worked the last four years at Royal Perth Hospital creating relationships will make me an ideal permanaent addition to the Royal Perth Hospital Family.

References

  • Hollie Murray - Nurse Unit Manager, Ward 7A hollie.murray@health.wa.gov.au
  • Isabelle Brewer - A/CNS isabelle.brewer@health.wa.gov.au

Timeline

Certified Nursing Assistant In Training

Royal Perth Hospital
10.2024 - Current

Certified Nursing Assistant In Training

Nurse West
09.2024 - Current

Certified Nursing Assistant In Training

Healthcare Australia
12.2020 - 09.2024

Family Support Worker

Identity WA
04.2018 - 02.2019

Volunteer Instructor / Customer Service

Ronin Combat Institute
01.2016 - 12.2016

Primary School Teacher

Department of Education
02.1996 - 06.2016

Graduate Certificate - Assitant in Nursing

North Metropolitan TAFE

Certificate III Business and Administration - Medical

Northmetro TAFE

Diploma of Education -

Murdoch University

Bachelor of Arts - Social Science, Anthropology, Geography, Aboriginal Studies, Youth Work

Edith Cowan University (ECU)
Rebecca Pagh